- What is...
Want to learn more about a framework or process? Check out the facts here:
|DevOps is a cultural and professional movement that stresses communication, collaboration and integration between software developers and IT operations professionals. Read More Here.||ITIL (formerly the IT Infrastructure Library®) is the most widely adopted framework for IT Service Management (ITSM) in the world. Read more here. ... about both ITIL 3/2011 and ITIL 4|
|Agile Service Management||Process Design|
|Agile Service Management (Agile SM) ensures that ITSM processes reflect Agile values and are designed with “just enough” control. Read more here.||These courses are designed to teach you how to define, adapt, and engineer new processes, as well as reengineer old ones, to fit the requirements of your organization. Read more about CPDE here.|
These templates allow you to break down and manage your process improvement efforts. Please choose the template you would like to view:
|ITSM Process Design Templates||Document Control Sheet||ROI Calculator||Sample ITSM KPIs|
|Communication Plan Template||Process Definition Document||Sample Implementation Plan||Training Plan|