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ITSM Academy

Webinar: Beyond the KB - Turning Data into Wisdom, Michael Cardinal, TEK Systems

Posted by Cid Tyer on

webinar-beyond-the-knowledge-base-turning-data-into-wisdom.pngMany organizations live perceiving Knowledge Management begins and ends with a Knowledge Base. However, a more robust Knowledge Management process exists. The KM process is a pipeline to Continual Service Improvement. This session will provide insight and methods for developing and implementing a more comprehensive Knowledge Management process leading to improvement throughout the enterprise. This session will cover design of the KM process, DIKW and its usages, the KM-CSI connection, knowledge repositories and much more.

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