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ITSM Academy

SRE as a Service Management Framework

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SRE as a Service Management Framework

Complimentary Webinar


Presenter: Jayne Groll, CEO of DevOps Institute

Site Reliability Engineering (SRE) is rising quickly as the most innovative approach to IT Service Management (ITSM) since the early days of ITIL. This session provides a high level overview of how SRE teams manage traditional ITSM processes such as Service Level, Change, Incident, Capacity and Event Management. The presentation will also look at core SRE principles and the role of the Site Reliability Engineer.

In this webinar, you’ll learn:

  • The history and definition of Site Reliability Engineering 
  • SRE Guiding Principles 
  • The importance of meeting Service Level Objectives
  • SRE guidance for ITSM processes
  • Why toil reduction and an engineering approach is important
  • About the role of the Site Reliability Engineer
  • Details of the SRE Foundation certification
  • Download the slide deck
  • The recording of the session will be available post webinar

Motivated by the ideas presented? Print a Personal Action Plan to capture them.

  • SRE
  • Site Reliability Engineer
  • ITSM
  • ITSM Processes
  • Site Reliability Engineering
  • SLO
  • Service Level Agreements
  • Guidance
  • Toil
  • ITSM Academy