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ITSM Academy

ITIL 4® Ask Me Anything with Lou Hunnebeck and Donna Knapp

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Presenters: Lou Hunnebeck, Principal Advisor, DXC Technology & Donna Knapp, Curriculum Development Manager, ITSM Academy - Complimentary Webinar

ITSM Academy Complimentary Webinar

ITIL 4® Direct, Plan & Improve - Ask Me Anything 

What’s the real difference between high-performing and low-performing organizations? The ability to continuously improve. Join Lou Hunnebeck, lead editor of ITIL® 4: Direct, Plan and Improve and Donna Knapp, author of The ITSM Process Design Guide, for a conversation about how to create a continual improvement culture. Lou and Donna will set the stage with key concepts and then ‘open up the mics’ for your questions about anything related to governance, continual improvement, organizational change management, and measurement and reporting.

Motivated by the ideas presented? Print a Personal Action Plan to capture them.

  • AMA
  • Ask Me Anything
  • Direct
  • Donna Knapp
  • DPI
  • Improve
  • ITIL
  • ITIL 4
  • ITIL4
  • Lou Hunnebeck
  • Plan

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"The quality of the instruction and interaction in my virtual class was fantastic. The virtual environment ended up being so convenient, such a cost and time savings, that even if this class had been offered next door to me, I would have elected virtual. I will definitely recommend ITSM Academy to others." ~ Leslie K., Internet Based Company

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"This was the best class I have ever attended. The instructor was great and the folks we worked with to schedule the class were all super friendly and professional. I can't wait to bring ITSM Academy back on site." ~ Randi P., Fortune 500 Financial Organization, Corporate Class Sponsor

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