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ITSM Academy

Ask Me Anything (AMA) - Lean Edition

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Lean webinar

CoPresenters: Mike Orzen, Lean Technologist / Author, Donna Knapp, Curriculum Development Manager / Author

It’s been said that where there is demand there is a value stream. It seems you can’t visit an IT website these days without reading about the importance of value stream management. As Agile, Lean and DevOps practices accelerate our ability to satisfy customer demand, it’s important that ITSM professionals understand the relationship between value streams and processes.

Join Mike Orzen, author of Lean IT and The Lean IT Field Guide and Donna Knapp, author of The ITSM Process Design Guide, for a conversation about value streams and the benefits of incorporating Lean thinking into our continuous improvement efforts. Mike and Donna will set the stage and then ‘open up the mics’ for your questions about anything related to value streams and value stream mapping.

Interested in learning more about Lean and Value Stream Mapping (VSM)?   VSM

  • VSM Overview - 4 hour overview course
  • VSM Facilitator - The course describes a step-by-step approach to preparing for and facilitating a value stream 

    mapping workshop; along with how to overcome common challenges and produce meaningful and actionable deliverables. (Mike and Donna will be coteaching the March 2019 course)

  • VSM for DevOps - a DOI Drill Down course (Mike is Lead Author)
  • Mike
  • Orzen
  • Donna
  • Knapp
  • Lean
  • Lean IT
  • Lean IT Field Guide
  • VSM
  • Value Stream Mapping
  • agile
  • devops