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ITSM Academy

Workshops / Interactive Sessions

Our full catalog of workshops, interactive sessions, clinics and hands-on facilitation is available for onsite delivery. Please see our extensive catalog available for onsite delivery.  Seats are available in our Public, open enrollment in the classes listed below.

  • Agile Service Management Overview

    Agile Service Management Overview $199.00

    4 Hours: This Agile Service Management® Overview course provides a high-level overview of Agile Service Management – the application and integration of Agile thinking into service management processes and...

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  • DevOps Overview

    DevOps Overview $199.00

    4 Hours: This DevOps Overview® course provides an introduction to DevOps, the cultural phenomenon that is enabling organizations to develop, deploy and operate quality software faster to meet business needs. This...

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  • ITSM for DevOps Course

    ITSM for DevOps $895.00

    This sixteen (16) hour course describes how to accelerate and modernize your IT service management (ITSM) processes in support of DevOps. Let’s face it, ITSM processes have – at times – a reputation for...

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Real Love

"ITSM Academy has been a great partner from both quality of product and consistency of delivery. We can count on them."
Marc T., CEO, Mid-Western Consulting Company, Content Partner
"I received the test results this morning and was ecstatic and relieved! Thanks so much for the great hospitality and learning environment. I will certainly keep ITSM Academy in mind when I get an opportunity (funding) to take another course."
Ricky P., US Military, Public Learner
“Thanks for an awesome class! I have passed my test and am now ready for MALC.”
Mike M., Consultant, Leading ITSM Software Provider, Public Learner
"This was the best class I have ever attended. The instructor was great and the folks we worked with to schedule the class were all super friendly and professional. I can't wait to bring ITSM Academy back on site."
Randi P., Fortune 500 Financial Organization, Corporate Class Sponsor

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DevOps Foundation®, Certified Agile Service Manager (CASM)® and Certified Agile Process Owner (CAPO)® are registered marks of the DevOps Institute. BRMP® is a Registered Trade Mark of Business Relationship Management Institute, Inc.

VeriSM™ is a registered trade mark of IFDC

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The ITIL Accredited Training Organization is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. RESILIA™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.