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ITSM Academy

Workshops / Interactive Sessions

Listed below are the workshops currently scheduled in our Public, open enrollment classrooms.  Where you see the "Choose Options" button, classes are open for registration.

Click here see our extensive catalog of workshops, interactive sessions, clinics and hands-on facilitation - all available for onsite delivery and through our innovative Courseware Licensing program.

  • The Essence of eXperience (XLA) Certification

    The Essence of eXperience (XLA) Certification $699.00

    Essence of eXperience January class will be co-delivered by Alan Nance and Donna Knapp “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” ~...

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  • Value Stream Mapping VSM Facilitation

    Value Stream Mapping Facilitation $995.00

    Value Stream Mapping Facilitation.  Why is value stream mapping such an essential tool for modern IT? And what is a value stream anyway? Value stream mapping is a Lean tool that has emerged as a critical...

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  • ITSM for DevOps Course

    ITSM for DevOps - Drilldown Course $895.00

    This sixteen (16) hour course describes how to accelerate and modernize your IT service management (ITSM) processes in support of DevOps. Let’s face it, ITSM processes have – at times – a reputation for...

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Real Love

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"ITSM Academy has been a great partner from both quality of product and consistency of delivery. We can count on them." ~ Marc T., CEO, Mid-Western Consulting Company, Content Partner

"I received the test results this morning and was ecstatic and relieved! Thanks so much for the great hospitality and learning environment. I will certainly keep ITSM Academy in mind when I get an opportunity to take another course." ~ Ricky P., US Military, Public Learner

“Thanks for an awesome class! I have passed my test and am now ready for MALC.” ~ Mike M., Consultant, Leading ITSM Software Provider, Public Learner

"This was the best class I have ever attended. The instructor was great and the folks we worked with to schedule the class were all super friendly and professional. I can't wait to bring ITSM Academy back on site." ~ Randi P., Fortune 500 Financial Organization, Corporate Class Sponsor

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DevOps Foundation®, Certified Agile Service Manager (CASM)® and Certified Agile Process Owner (CAPO)® are registered marks of the DevOps Institute. BRMP® is a Registered Trade Mark of Business Relationship Management Institute, Inc.

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