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ITSM Academy

Workshops / Interactive Sessions

Listed below are the workshops currently scheduled in our Public, open enrollment classrooms.  Where you see the "Choose Options" button, classes are open for registration.

Click here see our extensive catalog of workshops, interactive sessions, clinics and hands-on facilitation - all available for onsite delivery and through our innovative Courseware Licensing program.

  • The Essence of eXperience (XLA) Certification

    The Essence of eXperience (XLA) Certification $699.00

     Essence of eXperience January class will be co-delivered by Alan Nance and Donna Knapp “People will forget what you said, people will forget what you did, but people will never forget how you made them feel...

  • Value Stream Mapping VSM Facilitation

    Value Stream Mapping Facilitation $995.00

    Value Stream Mapping Facilitation.  Why is value stream mapping such an essential tool for modern IT? And what is a value stream anyway? Value stream mapping is a Lean tool that has emerged as a critical...

  • ITSM for DevOps Course

    ITSM for DevOps - Drilldown Course $895.00

    **JANUARY 30th CLASS IS GUARANTEED TO RUN!** This sixteen (16) hour course describes how to accelerate and modernize your IT service management (ITSM) processes in support of DevOps. Let’s face it, ITSM processes...