Onsite Critical Success Factors

Critical Success Factors:

With the training sponsors(s), ITSM Academy will conduct a Training Assessment conference call to extract Vision / Strategy / Goals, Process Implementation Progress, training objectives, etc.
A pre-class logistics call, with the trainer, will be conducted.
ITSM Academy requests client provides a Lecture Room, whiteboard or easel, projector and screen.
Prior to class start, an email communication should be sent to the learners to help set expectations for class commitment and homework.
On the first day of training, a Senior Manager / Stakeholder should conduct the course introduction explaining the purpose of the course, along with the learning and business goals.
Active participation by the attendees is an essential element to success. During the course, we facilitate several mini workshops, allowing the attendees excellent peer communication time.
Client will notify ITSM Academy in writing of any potential safety or health hazards that may exist at the site, as well as provide and/or recommend safety procedures to be followed while at the site.
Client will provide a contact person to serve as an overall project liaison with ITSM Academy and shall be available to assist in the scheduling of activities.