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ITSM Academy

Onsite Critical Success Factors

Critical Success Factors:

  • With the training sponsors(s), ITSM Academy will conduct a Training Assessment conference call to extract Vision / Strategy / Goals, Process Implementation Progress, training objectives, etc.
  • A pre-class logistics call, with the trainer, will be conducted.
  • ITSM Academy requests client provides a Lecture Room, whiteboard or easel, projector and screen. 
  • Prior to class start, an email communication should be sent to the learners to help set expectations for class commitment and homework. 
  • On the first day of training, a Senior Manager / Stakeholder should conduct the course introduction explaining the purpose of the course, along with the learning and business goals.
  • Active participation by the attendees is an essential element to success. During the course, we facilitate several mini workshops, allowing the attendees excellent peer communication time. 
  • Client will notify ITSM Academy in writing of any potential safety or health hazards that may exist at the site, as well as provide and/or recommend safety procedures to be followed while at the site.
  • Client will provide a contact person to serve as an overall project liaison with ITSM Academy and shall be available to assist in the scheduling of activities.