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ITSM Academy

Official ITIL

  • ITIL A Pocket Guide

    ITIL A Pocket Guide $21.50

    Since 2001 the Van Haren Publishing Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide...

  • ITIL Practitioner Guidance

    ITIL Practitioner Guidance $79.95

    ITIL Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT...

  • ITIL Service Design Book

    ITIL Service Design $135.00 $72.00

    **BLOWOUT SALE - until inventory is gone** In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and...

  • ITIL Service Strategy Book

    ITIL Service Strategy $135.00 $72.00

    **BLOWOUT SALE - until inventory is gone** A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the service lifecycle stays focused on the business case...

  • ITIL Service Transition Book

    ITIL Service Transition $135.00 $72.00

    **BLOWOUT SALE - until inventory is gone** Service Transition focuses on the broader, long-term change management role and release practices, so that risks, benefits, delivery mechanism - and the ease of ongoing...