Lisa Schwartz
Lisa Schwartz, co-founder and Chief Executive Officer of ITSM Academy, leads and directs the strategy and operations of the company.
Lisa is a Certified Process Design Engineer (CPDE), Certified Agile Service Manager (CASM), Certified Agile Process Owner (CAPO), Certified ScrumMaster (CSM), and a self-proclaimed process junkie. Lisa holds multiple certifications in Leadership, ITIL, Agile, ISO/IEC 20000 and MOF.
Since our inception in 2003, Lisa has ensured ITSM Academy is run on best practices principles, focusing on Continual Service Improvement – inside and outside of the training room.
Lisa’s enthusiasm for IT Service excellence has helped ITSM Academy grow and expand our capabilities to continue to exceed our client’s expectations.
"If we did all the things we are capable of doing, we would literally ASTOUND OURSELVES." ~ Thomas Edison
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