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ITSM Academy

Welcome to ITSM Bookstore, a division of ITSM Academy, your source for IT Service Management publications. ITSM Bookstore offers a range of Service Management books, including the official ITIL Publications. We pride ourselves on having books in stock, ready to ship within a day!

  • ROI Calculator

    ROI Calculator $0.00

    This Complimentary workbook (MS Excel 2003) was created by ITSM Academy as a tool to assist organizations looking to justify a best practice improvement program. Each worksheet has a sample ROI calculation based on actual...

  • ITIL Practitioner Guidance

    ITIL Practitioner Guidance $79.95

    ITIL Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT...

  • The ITSM Process Design Guide - Book

    The ITSM Process Design Guide - Book $79.95 $69.95

    The ITSM Process Design Guide - Developing, Reengineering, and Improving IT Service Management IT organizations increasingly recognize the need to design, re-design, and improve their internal IT service management...

  • Agile Service Management Guide

    Agile Service Management Guide $0.00

    Read the Agile Service Management® Guide The white paper that started a movement... Agility does not happen overnight. Moving an organization to an Agile mindset and an Agile Service Management approach takes...

  • ITIL Service Design Book

    ITIL Service Design $135.00 $72.00

    **BLOWOUT SALE - until inventory is gone** In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and...