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ITSM Academy

Welcome to ITSM Bookstore, a division of ITSM Academy, your source for IT Service Management publications. ITSM Bookstore offers a range of Service Management books, including the official ITIL Publications. We pride ourselves on having books in stock, ready to ship within a day!

  • ROI Calculator

    ROI Calculator $0.00

    This Complimentary workbook (MS Excel 2003) was created by ITSM Academy as a tool to assist organizations looking to justify a best practice improvement program. Each worksheet has a sample ROI calculation based on actual...

  • ITIL A Pocket Guide

    ITIL A Pocket Guide $21.50

    Since 2001 the Van Haren Publishing Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide...

  • ITIL Practitioner Guidance

    ITIL Practitioner Guidance $79.95

    ITIL Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT...

  • The ITSM Process Design Guide - Book

    The ITSM Process Design Guide - Book

    The ITSM Process Design Guide - Developing, Reengineering, and Improving IT Service Management IT organizations increasingly recognize the need to design, re-design, and improve their internal IT service management...

  • ITIL Service Design Book

    ITIL Service Design $135.00 $72.00

    **BLOWOUT SALE - until inventory is gone** In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and...