This entry level course will offer you a general understanding of the key elements, concepts and terminology of ITIL4.

Including all the key concepts you need, this course is suitable for technical, business and executive personnel, and assumes no prior knowledge.

Course Overview:

• ITIL4 Awareness training at your own pace
•  
  180 days access
• Download report that’s yours to keep
• Learn the essentials of ITIL and IT service management
• Put ITIL into the context of today’s business environment
• Tutor support for any questions that you have

Course Contents:

• Business Perspective of ITIL
• ITIL In action – Overview of Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement and implementation tips
• Delivering business benefits with ITIL
• This course contains no exams and includes a 40 page reference guide

Lessons in this course:

• Lesson 1: Introduction to ITIL
• Lesson 2: Service Management key concepts
• Lesson 3: Guiding principles and ITIL concepts
• Lesson 4: ITIL practices
• Lesson 5: Next steps

Suitable for: 

• Anyone working in IT Services, or who has an interest in ITIL. This is a beginner level, introductory course and is not appropriate for students who already hold ITIL qualifications

Prerequisites:

• This course does not require any existing knowledge of the ITIL framework

Exam Details:

• There is no exam associated with this course
• If you’d like to gain an ITIL certification, visit our ITIL Foundation to learn more

Access starts as soon as you log-in, or after 28 days from purchase – whichever is sooner. See the Terms of Use for technical requirements.

This elearning is are offered by ITSM Academy/IT Training Zone Ltd. AXELOS Limited ATO