The ITIL 4 Specialist Drive Stakeholder Value module builds on the concepts introduced in ITIL 4 Foundation. It covers all engagements and interactions between a service provider and their customers, users, suppliers and partners, focusing on the conversion of demand into value via IT-enabled services.

It will provide you with the tools to increase stakeholder satisfaction by co-creating value which is integral to business success in the modern service economy.

About the Accredited ITIL Specialist Drive Stakeholder Value Course:

• Get ITIL Drive Stakeholder Value qualified online at your own pace
• 180 days online access - Access starts as soon as you log-in, or after 28 days from purchase – whichever is sooner
• Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
• Tutor support available via email

By studying the DSV course you’ll learn how to shape customer demand, how to develop mutually agreed requirements, ensure high customer satisfaction levels and you’ll learn how to optimize the customer experience.

Course Contents:

• 29 easy to absorb lessons covering key concepts, how to increase stakeholder satisfaction and co-creating value
• Module 1: Customer Journeys
• Module 2: Targeting Markets and Stakeholders
• Module 3: Fostering Stakeholder Relationships
• Module 4: How to Shape Demand and Define Service Offerings
• Module 5: How to Align Expectations and Agree Service Details
• Module 6: Onboarding and Offboarding
• Module 7: Continual Value Co-Creation
• Module 8: Realizing and Validating Service Value
• Module 9: Course Recap and Exam Preparation
• Includes video tutorials, study guides and quizzes
• Study duration: 18 hours

See course sample lesson video.

Pre-requisites:

• Candidates must hold the ITIL 4 Foundation certificate and be able to demonstrate that they have undertaken accredited training before taking the DSV exam

See the Terms of Use for technical requirements

Exam Details:

• Exam duration: 90 minutes.
• Exam format: closed book, multiple choice
• Exam delivery: online, webcam proctored. Read about online exams here.
• Exam can be purchased with the course, see options above.
• Exam pass mark: 70% (28/40 questions).
• Exam language: extra time is available for non-native English speakers. Contact us for current translation availability.

Access starts as soon as you log-in, or after 28 days from purchase – whichever is sooner. Purchased extensions are made active from the original expiration date.

This elearning is are offered by ITSM Academy/IT Training Zone Ltd. AXELOS Limited ATO