The ITIL 4 Specialist Direct, Plan and Improve module provides IT professionals and leaders with the knowledge they need to use ITIL methods in their overall IT strategy, and to create a robust IT organization with a strong and effective strategic direction. This module will show who to achieve a clear alignment between strategy and operations in order to maximize outcomes. The module equips candidates with the skills to control, influence and inspire others to work in a desired way and create effective, high performing IT and digital teams.

It is the universal module which will be a key component of both ITIL 4 Managing Professional and ITIL 4 Strategic Leader.

About the Accredited ITIL Strategist Direct Plan and Improve Course:

• Get ITIL Direct Plan and Improve qualified online at your own pace
• 180 days online access - Access starts as soon as you log-in, or after 28 days from purchase – whichever is sooner
• Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
• Tutor support available via email

It is essential that IT managers and leaders have a clear strategic direction when it comes to the management of IT/digital teams and workflows. By studying the DPI course, you’ll learn how to encourage a culture of continual improvement, how to ensure decision making policy is placed at the right level, how to Innovate while remaining compliant and you’ll increase your knowledge and skillset.

Course Contents:

• 25 easy to absorb lessons covering key concepts, continual improvement, measurement and reporting, along with organizational change management and portfolio, risk, and strategy management
• Module 1: DPI Key Concepts
• Module 2: DPI Scope, Key Principles and Methods
• Module 3: The Role of Governance, Risk, and Compliance
• Module 4: Focus on Improvement
• Module 5: Focus on Organizational Change Management
• Module 6: DPI, Measurement and Reporting
• Module 7: DPI, Value Streams and Practices
• Module 8: Course Recap and Exam Preparation
• Includes video tutorials, study guides and quizzes
• Study duration: 18 hours

See course sample lesson video.

Pre-requisites:

• Candidates must hold the ITIL 4 Foundation certificate and be able to demonstrate that they have undertaken accredited training before taking the DPI exam

See the Terms of Use for technical requirements

Exam Details:

• Exam duration: 90 minutes.
• Exam format: closed book, multiple choice
• Exam delivery: online, webcam proctored. Read about online exams here.
• Exam can be purchased with the course, see options above.
• Exam pass mark: 70% (28/40 questions).
• Exam language: extra time is available for non-native English speakers. Contact us for current translation availability.

Access starts as soon as you log-in, or after 28 days from purchase – whichever is sooner. Purchased extensions are made active from the original expiration date.

This elearning is are offered by ITSM Academy/IT Training Zone Ltd. AXELOS Limited ATO