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ITSM Academy

ITIL Lifecycle Course: Service Transition - Accredited eLearning


ITIL Lifecycle Course: Service Transition - Accredited eLearning

Learner is set up within 8 business hours. Access starts at log-in or after 28 days from purchase – whichever is sooner. Extensions are made active from the original expiration date.

Product Description

The difference between a successful and failed IT service often lies in the quality of its transition from the development to the production environment. Based on the Service Transition publication of the ITIL core library, this Lifecycle course looks at the whole Service Transition stage at a management level. By leveraging Change, Release, Configuration and Knowledge Management, Service Transition confirms that new or changed services are built, tested, accepted and deployed successfully into the live environment. 

About the Accredited ITIL Lifecycle Course:

  • Study online at your own pace
  • 90 or 150 days online access - Access starts as soon as you log-in, or after 28 days from purchase – whichever is sooner
  • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
  • Tutor support available via email

Learning Objectives: Upon successful completion learners will understand:

  • Service Transition principles, purpose, objectives and value
  • Service Transition processes: Change, Service Asset and Configuration, Release and Deployment and Knowledge Management, along with Transition Planning and Support, Change Evaluation and Service Validation and Testing
  • Organizing and managing people through service transitions 
  • Technology and implementation considerations
  • Challenges, critical success factors and risks 

Audience:  Anyone involved in managing Service Transition activities including:

  • CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of transition activities within the Service Lifecycle
  • Individuals who require a detailed understanding of the ITIL Service Transition stage and how it may be implemented to enhance the quality of IT service provision within an organization
  • Individuals seeking to achieve the ITIL Master or ITIL Expert certification

Project Management Institute (PMI) Professional Development Units (PDUs): ITSM Academy is recognized by PMI as a Global R.E.P. Project Management Professionals will earn 22 contact hours or PDUs upon completion of this course.

Course / Student Materials:

  • 18 easy to absorb lessons
  • Study duration: 21 hours mandatory study, also 21 hours self-study with the Service Transition core volume is recommended

Topics include:

  • Introduction to Service Transition
  • Service Transition principles
  • Managing people through service transitions
  • Organizing for Service Transition
  • Technology considerations
  • Implementing Service Transition
  • Challenges, critical success factors and risks
  • Preparing for the exam
  • Service Transition processes:
    • Transition Planning and Support
    • Change Management
    • Service Asset and Configuration Management
    • Release and Deployment Management
    • Service Validation and Testing
    • Change Evaluation
    • Knowledge Management

Prerequisites:  The ITIL Foundation Certification in IT Service Management.

Exam & Certification:  Successfully passing (70%) the 90 minute exam, consisting of 8 complex, multi-part, multiple choice scenario-based gradient scored questions, leads to the ITIL Intermediate Qualification: Service Transition certificate.

Access starts as soon as you log-in, or after 28 days from purchase – whichever is sooner. Purchased extensions are made active from the original expiration date.

This elearning is are offered by ITSM Academy/IT Training Zone Ltd. AXELOS Limited ATO. See the Terms of Use for technical requirements.

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