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ITSM Academy

ITIL Service Transition


ITIL Service Transition


Product Description

Service Transition focuses on the broader, long-term change management role and release practices, so that risks, benefits, delivery mechanism - and the ease of ongoing operations of service - are considered.  This book provides valuable guidance and process activities for the transition of services into the business environment.

Concepts & Guidance includes:

  • Managing organizational and cultural change
  • Knowledge management
  • Service knowledge management system
  • Methods, practices and tools
  • Measurement and control
  • Companion best practices

360 pages. Published July 29, 2011.  Part of the ITIL Core Library, see ITIL Lifecycle Suite.  

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