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Service Transition focuses on the broader, long-term change management role and release practices, so that risks, benefits, delivery mechanism - and the ease of ongoing operations of service - are considered. This book provides valuable guidance and process activities for the transition of services into the business environment.
Concepts & Guidance includes:
- Managing organizational and cultural change
- Knowledge management
- Service knowledge management system
- Methods, practices and tools
- Measurement and control
- Companion best practices
360 pages. Published July 29, 2011. Part of the ITIL Core Library, see ITIL Lifecycle Suite.