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ITSM Academy

ITIL Service Strategy Overview

Contact us: info@itsmacademy.com.

ITIL Service Strategy Overview

Contact us: info@itsmacademy.com.

Product Description

4 Hours: This course provides an overview of the Service Strategy stage of the ITIL service lifecycle and the principles and activities involved in setting a strategy. Learners are provided an overview of the Service Strategy processes and how those processes interface both within Service Strategy and with other lifecycle stages. Processes covered include Service Portfolio, Financial, Demand and Business Relationship Management, along with Strategy Management for IT Services.

Learning Objectives - Learners will understand:

  • Services and key service management concepts in the context of Service Strategy
  • Service Strategy purpose, objectives and scope
  • Service Strategy processes
  • Implementing Service Strategy throughout the service lifecycle

Additionally, each learner will take away:

  • Services and key service management concepts in the context of Service Strategy
  • Service Strategy purpose, objectives and scope
  • Service Strategy processes
  • Implementing Service Strategy throughout the service lifecycle

Project Management Institute (PMI) Professional Development Units:
ITSM Academy is recognized by PMI as a Global R.E.P. Project Management Professionals earn 4 contact hours or PDUs upon completion of this course.

Instructors: 
As with all ITSM Academy training, our instructors have years of hands-on IT Practitioner experience, enabling them to effectively intertwine theory and real life stories and scenarios. Using the highest quality content, this training style encourages active group participation, allowing all learners to bring from class a wealth of practical knowledge. Instructors for this course are ITIL Experts and Certified Process Design Engineers

Contact us for corporate, onsite delivery of this course.

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