Please note that this version of ITIL 3 intermediate course along with the exam will be discontinued by AXELOS on January 1, 2022. After this date, learners will not be able to sit an ITIL v3 Service Strategy exam. All exams need to be TAKEN before January 1, 2022. PeopleCert will not approve any exceptions. We recommend you request your exam by Friday, December 17th - or earlier.

Service Strategy is the axis upon which the other stages of the ITIL service lifecycle are based. It is this stage that sets and manages the overall strategy for IT, based upon the organization's overall business strategy. Based on the Service Strategy publication of the ITIL core library, this course focuses on designing, developing and implementing service management as both an organizational capability and a strategic asset. This course focuses on principles such as:

• Value creation
• Service assets
• Service provider types
• Service structures 
• Service economics

About the Accredited ITIL Lifecycle Course:

• Study online at your own pace
• 90 or 150 days online access - Access starts as soon as you log-in, or after 28 days from purchase – whichever is sooner
• Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
• Tutor support available via email

Learning Objectives: Upon successful completion learners will understand:

• Service Strategy principles, purpose, objectives and value
• Defining services and market spaces
• Conducting strategic assessments
• Service Strategy processes: Strategy, Service Portfolio, Financial, Demand and Business Relationship Management
• Driving strategy through the service lifecycle
• Challenges, critical success factors and risks

Audience: Anyone involved in setting IT’'s strategic direction including:

• CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of strategizing activities within the Service Lifecycle
• Business and IT consultants involved in the high level implementation of Service Management processes
• Individuals seeking to achieve the ITIL Master or ITIL Expert certification

Project Management Institute (PMI) Professional Development Units (PDUs): ITSM Academy is recognized by PMI as a Global R.E.P. Project Management Professionals will earn 22 contact hours or PDUs upon completion of this course.

Course / Student Materials:

• 22 easy to absorb lessons
• Study duration: 21 hours mandatory study, also 21 hours self-study with the Service Strategy core volume is recommended

Topics include:

• Introduction to Service Strategy
• Service Strategy principles
• Governance
• Organizing for Service Strategy
• Technology considerations
• Implementing Service Strategy
• Challenges, critical success factors and risks
• Preparing for the exam
• Service Strategy processes:
• Financial Management for IT services
• Service Portfolio Management
• Demand Management
• Business Relationship Management
• Strategy Management for IT services

Prerequisites:  The ITIL Foundation Certification in IT Service Management (Retired as of July 1 2021).

Exam & Certification:  Successfully passing (70%) the 90 minute exam, consisting of 8 complex, multi-part, multiple choice scenario-based gradient scored questions, leads to the ITIL Intermediate Qualification: Service Strategy certificate.

Access starts as soon as you log-in, or after 28 days from purchase – whichever is sooner. Purchased extensions are made active from the original expiration date.

This elearning is are offered by ITSM Academy/IT Training Zone Ltd. AXELOS Limited ATO. See the Terms of Use for technical requirements