Account Navigation

Account Navigation

Currency - All prices are in AUD

Currency - All prices are in AUD
 Loading... Please wait...
  • Call us at 1-954-491-3442 or Chat below
  • My Account
ITSM Academy

ITIL Service Operation


ITIL Service Operation


Product Description

By focusing on delivery and control process activities, a highly desirable, steady state of managing services can be achieved on a day-to-day basis.

To ensure it is integrated with the rest of the ITIL library, guidance is based on a selection of familiar service support and service delivery control points.

Concepts & Guidance includes:

  • Application Management
  • Change Management
  • Operations Management
  • Control processes and functions
  • Scaleable practices
  • Measurement and control

384 pages. Published July 29, 2011.  Part of the ITIL Core Library, see ITIL Lifecycle Suite.  

Other Details

Find Similar Products by Tag

Product Reviews

Find Similar Products by Category