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ITSM Academy

ITIL Overview


ITIL Overview


Product Description

4 Hours: This workshop is a high level overview of ITIL concepts, and vocabulary across the service lifecycle. The course goal is to promote awareness, seek buy-in and introduce a shared vocabulary. This workshop is comprehensive enough that staff who don’t require Foundation training will receive the most important fundamental concepts and terminology.

This workshop includes our unique Living the Lifecycle exercises, GAME ON! An Interactive Learning Experience®

Learning Objectives - Learners will be equipped to:

  • Discuss the need for IT Service Management
  • Recall the major processes as covered in ITIL
  • Recognize the benefits of ITIL and ITSMacademy-green.png

Let's Go Green: Materials for this course may be provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs, and can use the files under the ITSM Academy Terms of Use as indicated on the material.

Project Management Institute (PMI) Professional Development UnitsITSM Academy is recognized by PMI as a Global R.E.P. Project Management Professionals earn 4 contact hours or PDUs upon completion of this course.

Instructors: As with all ITSM Academy training, our instructors have years of hands-on IT Practitioner experience, enabling them to effectively intertwine theory and real life stories and scenarios. Using the highest quality content, this training style encourages active group participation, allowing all learners to bring from class a wealth of practical knowledge. Instructors for this course are ITIL Experts and Certified Process Design Engineers. 

All ITSM Academy courses, including this one, can you presented at your location - Contact Us, or phone 954. 491. 3442 or use the chat below.

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