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ITSM Academy

ITIL®

Our full catalog of certification courses, workshops, clinics and hands-on facilitation is available for onsite delivery. Please browse the titles below to see our extensive catalog. Note: When you click through on each Certification course title, you will be taken to the public seat options/pricing. For pricing and information re: our onsite delivery, please Contact Us. 

  • ITIL Foundation Course - Accredited Training

    ITIL 3 Foundation Course - Accredited

    Our most popular accredited ITIL class, this course includes ITSM Academy's unique Living the Lifecycle exercises, GAME ON! An Interactive Learning Experience® and I am the Incident®. These exercises...

  • AXELOS Accredited Course ITIL Practitioner

    ITIL Practitioner - Accredited

    The phrase ‘adopt and adapt’ is often linked to the ITIL framework but what does it mean? Adopting ITIL involves committing to a service-oriented, customer-focused culture. Adapting ITIL...

  • ITIL 4 Foundation Course - Accredited Training

    ITIL 4 Foundation Course - Accredited $1,175.00

    **JUNE and JULY CLASSES ARE GUARANTEED TO RUN!** Services are the main way that organizations create value for themselves and their customers. Almost all services today are IT-enabled, which means there is tremendous...

  • ITIL 4 Managing Professional Transition Course - Accredited Training

    ITIL 4 Managing Professional Transition Course - Accredited $2,995.00

    Further details of the ITIL4 Managing Professional (MP) training course will be release later in 2019 by AXELOS It will be possible to bridge over to this qualification for existing ITIL Experts or those holding 17...

  • ITIL Lifecycle Course: Continual Service Improvement (CSI) - Accredited

    ITIL Lifecycle Course: Continual Service Improvement (CSI) - Accredited

    To continually enhance and improve process efficiency and effectiveness, Service Management frameworks emphasize the need for measurable, on-going improvement at every stage of the IT Service Lifecycle. Based on the...