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ITSM Academy

ITIL 3 Foundation Course - Accredited


ITIL 3 Foundation Course - Accredited

This is ITIL Foundation Version 3. If you plan on taking the ITIL v3 Foundation exam immediately following class, be sure to include the exam in your purchase.

Product Description

Our most popular accredited ITIL class, this course includes ITSM Academy's unique Living the Lifecycle exercises, GAME ON! An Interactive Learning Experience® and I am the Incident®.

These exercises use simulation to help learners understand the purpose of and relationships between key ITIL processes. Also included are memory exercises and study aids, designed to reinforce key vocabulary and concepts and familiarize learners with the exam question style. They include: fill in the blank, matching, and exam prep questions, along with a '"just-for-fun" crossword puzzle. Some are completed as interactive in-class exercises and some are utilized as homework.

Developed in-house by the ITSM Academy content team, our ITIL Foundation course is a journey through the five (5) stages of the ITIL Service Lifecycle: 

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

fnd-quote-01.pngITSM Academy's course covers all material specified in The ITIL Foundation Certificate in IT Service Management syllabus and prepares attendees to successfully achieve their Foundation certification.

Course / Student Materials:

This is ITIL 3 Foundation - for ITIL 4 Foundation, please visit

  • Access to ITSM Academy's Learner Portal - - extends the classroom experience with online content and tools
    • Digital learner manual (excellent post-class reference)
    • Sample documents and templates
    • The ITIL Lifecycle Reference Card
    • Personal Action Plan
    • Memory exercises, study aids and sample exams
  • Instructor led education and exercise facilitation
  • GAME ON! An Interactive Learning Experience®
  • Participation in Living the Lifecycle exercises including I am the Incident®
  • In-class exam preparation
  • Exam voucher (The exam can be purchased along with course seat or at a later date closer to your preferred exam date)
  • One-year subscription to AXELOS ITIL Membership (a $60 value) - equips learners with a wide range of content, templates, toolkits, online resources and best practice guidance that enable learners to succeed
 Help me Pass my Exams    Help me excel in my role   Help me advance my career

Come ready to participate in lively discussions about process improvements, benefits and challenges.

Prerequisites: Familiarity with IT services is recommended.

Certification: Learners earn their ITIL Foundation certificate in IT Service Management by achieving a passing score (65%) on a 60 minute, 40 question examination. The exam can be purchased along with course seat or at a later date closer to your preferred exam date. 

ITIL Expert: Earn 2 credits of the 22 required to achieve the ITIL Expert Certification.

Project Management Institute (PMI) Professional Development Units: ITSM Academy is recognized by PMI as a Global R.E.P. Project Management Professionals earn 22 contact hours or PDUs upon completion of this course.

Audience: ITIL Foundation training is essential for anyone involved in the internal or external delivery of IT services including; 

  • IT Leadership 
  • Key Business Managers 
  • Network Operations 
  • Business Process Analysts 
  • Business Analysts 
  • IT Consultants 
  • Project Managers 
  • Systems Integrators 
  • Help Desk / Service Desk Managers and Analysts 
  • Managed Service Providers 
  • Application Developers 
  • Solution Providers and Sales Staffacademy-green.png

Let's Go Green: Materials for this course are provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs, and can use the files under the ITSM Academy Terms of Use as indicated on the material.

Instructors: As with all ITSM Academy training, our instructors are all ITIL Experts and have years of hands-on IT practitioner experience, enabling them to effectively intertwine theory and real-world stories and scenarios. Utilizing the highest quality content, this training style encourages active group participation.  Alumni complete class prepared to pass the exam, but more importantly, with a wealth of practical knowledge.

Classes Held In:

ITSM Academy Open Enrollment Class Terms and Conditions.

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