This introductory course is suitable for delegates who are new to ITIL and those with ITIL experience looking to achieve a globally recognized certificate.

Foundation certification is a pre-requisite for intermediate level ITIL training. Become certified now, at your own pace with this innovative course.

About the Accredited ITIL v3 Foundation Course:

• Get ITIL Foundation qualified online at your own pace
• 30 or 60 days online access - Access starts as soon as you log-in, or after 28 days from purchase – whichever is sooner
• Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
• Tutor support available via email

Course Contents:

• 17 easy to absorb lessons covering ITIL terminology, structure, concepts and processes
• Includes video tutorials, study guides and quizzes
• Study duration: 18 hours
• Lesson 1: Introducing ITIL
• Lesson 2: Service management and stakeholders
• Lesson 3: Functions, roles and processes
• Lesson 4: The service lifecycle
• Lesson 5: Service Strategy key concepts
• Lesson 6: Service Strategy processes
• Lesson 7: Service Design key concepts
• Lesson 8: Service Design processes (1)
• Lesson 9: Service Design processes (2)
• Lesson 10: Service Transition processes (1)
• Lesson 11: Service Transition processes (2)
• Lesson 12: Service Operation processes
• Lesson 13: Service Operation functions
• Lesson 14: CSI
• Lesson 15: Roles
• Lesson 16: Technology considerations
• Lesson 17: The sample exam

See course sample lesson video.

Pre-requisites:

• This course does not require any existing knowledge of the ITIL framework
• There are no mandatory pre-requisites for the exam

See the Terms of Use for technical requirements

Exam Details:

• Exam duration: 60 minutes.
• Exam format: closed book, multiple choice
• Exam delivery: online, webcam proctored. Read about online exams here.
• Exam can be purchased with the course, see options above.
• Exam pass mark: 65% (26/40 questions).
• Exam language: extra time is available for non-native English speakers. Contact us for current translation availability.
• Exam value: 2 ITIL credits.

Access starts as soon as you log-in, or after 28 days from purchase – whichever is sooner. Purchased extensions are made active from the original expiration date.

This elearning is are offered by ITSM Academy/IT Training Zone Ltd. AXELOS Limited ATO