4 Hours: Focuses on the direct and indirect benefits organizations can expect through the implementation of ITIL, addressing Business / IT Alignment, Business Case and Return on Investment (ROI).
- Introduction to ITSM and ITIL
- Overview of the ITIL service lifecycle
- Benefits of managing services, including ROI
- Keys to getting started (or to keep going)
Project Management Institute (PMI) Professional Development Units:
ITSM Academy is recognized by PMI as a Global R.E.P. Project Management Professionals earn 4 contact hours or PDUs upon completion of this course.
As with all ITSM Academy training, our instructors have years of hands-on IT Practitioner experience, enabling them to effectively intertwine theory and real life stories and scenarios. Using the highest quality content, this training style encourages active group participation, allowing all learners to bring from class a wealth of practical knowledge. Instructors for this course are ITIL Experts and Certified Process Design Engineers.
Contact us for corporate, onsite delivery of this course.