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ITSM Academy

ITIL Lifecycle Course: Continual Service Improvement (CSI) - Accredited eLearning

$848.00

ITIL Lifecycle Course: Continual Service Improvement (CSI) - Accredited eLearning

$848.00
Availability:
Learner is set up within 8 business hours. Access starts at log-in or after 28 days from purchase – whichever is sooner. Extensions are made active from the original expiration date.
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Product Description

To continually enhance and improve process efficiency and effectiveness, Service Management frameworks emphasize the need for measurable, on-going improvement at every stage of the IT Service Lifecycle. Based on the Continual Service Improvement (CSI) publication of the ITIL core library, this course focuses on the strategies, concepts and techniques for creating and managing a formal metrics-driven CSI program, to help ensure ongoing business alignment and service value.

About the Accredited ITIL Lifecycle Course:

  • Study online at your own pace
  • 90 or 150 days online access - Access starts as soon as you log-in, or after 28 days from purchase – whichever is sooner
  • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
  • Tutor support available via email

Learning Objectives: Upon successful completion learners will understand:

  • CSI principles, purpose, objectives, processes and value
  • CSI methods and techniques
  • Technology and implementation considerations
  • Challenges, critical success factors and risks

Course also covers:

  • Using frameworks, models, standards and quality systems for CSI
  • Identifying and overcoming challenges 
  • Integrating the Seven-step Improvement Process and the Service Lifecycle 
  • Determining assessment scope and type 
  • Transforming your organization

Audience:  Anyone involved in the ongoing management of IT services including

  • CIOS, CTO and other Senior IT management
  • All Service Management process managers and process owners
  • Data analysts
  • Internal auditors
  • Any individuals requiring a detailed understanding of continual service improvement metrics, models and techniques
  • Business and IT consultants involved in the high level implementation of Service Management processes
  • Individuals seeking to achieve the ITIL Master or ITIL Expert certification.

ITIL Expert: Earn 2 credits of the 22 required to achieve the ITIL Expert certification.

Project Management Institute (PMI) Professional Development Units (PDUs): ITSM Academy is recognized by PMI as a Global R.E.P. Project Management Professionals will earn 22 contact hours or PDUs upon completion of this course.

Course / Student Materials:

  • 19 easy to absorb lessons
  • Study duration: 21 hours mandatory study, also 21 hours self-study with the CSI core volume is recommended

Topics include:

  • Introduction to CSI
  • CSI principles
  • CSI methods and techniques
  • Organizing for CSI
  • Technology considerations
  • Implementing CSI
  • Challenges, critical success factors and risks
  • Preparing for the exam
  • CSI processes:
    • 7 Step Improvement Process

Prerequisites:  The ITIL Foundation Certification in IT Service Management. 

Exam & Certification: Successfully passing (70%) the 90 minute exam, consisting of 8 complex, multi-part, multiple choice scenario-based gradient scored questions leads to the ITIL Intermediate Qualification: Continual Service Improvement certificate.

ITIL® is a registered trademark of AXELOS Ltd.

This elearning is delivered in partnership with the IT Training Zone Ltd.  Access starts as soon as you log-in, or after 28 days from purchase – whichever is sooner. Purchased extensions are made active from the original expiration date.

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