About the Accredited ITIL Lifecycle Course:

• Study online at your own pace
• 11 modules, divided into easy to absorb lessons
• 90 or 150 days online access - Access starts as soon as you log-in, or after 28 days from purchase – whichever is sooner
• Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
• Tutor support available via email

Project Management Institute (PMI) Professional Development Units (PDUs): ITSM Academy is recognized by PMI as a Global R.E.P. Project Management Professionals will earn 22 contact hours or PDUs upon completion of this course.

Course / Student Materials:

• 11 easy to absorb lessons
• Study duration: 30 hours mandatory study, also 12 hours self-study with the Service Strategy and Service Design core volumes is recommended

Topics include:

• Change Management Process Introduction
• Change Advisory Board (CAB)
• Service Asset and Configuration Management
• Service Validation and Testing
• Release and Deployment Management
• Request Fulfillment
• Change Evaluation
• Knowledge Management
• Roles and Responsibilities
• Transition Planning and Support and Change Management Roles
• Technology Considerations
• Preparing for the exam

Prerequisites:  The ITIL Foundation Certification in IT Service Management (Retired as of July 1 2021).

Exam & Certification:  Successfully passing (70%) the 90 minute exam, consisting of 8 complex, multi-part, multiple choice scenario-based gradient scored questions, leads to the ITIL Intermediate Qualification: RCV certificate.

Access starts as soon as you log-in, or after 28 days from purchase – whichever is sooner. Purchased extensions are made active from the original expiration date.

This elearning is are offered by ITSM Academy/IT Training Zone Ltd. AXELOS Limited ATO. See the Terms of Use for technical requirements