About the Accredited ITIL Lifecycle Course:

• Study online at your own pace
• 11 modules, divided into easy to absorb lessons
• Online access expires December 20, 2021 - Access starts as soon as you log-in, or after 28 days from purchase – whichever is sooner
• Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
• Tutor support available via email

Professional Development Units (PDUs): Learners earn 22 contact hours or PDUs upon completion of this course.

Course / Student Materials:

• 11 easy to absorb lessons
• Study duration: 30 hours mandatory study, also 12 hours self-study with the Service Strategy and Service Design core volumes is recommended

Topics include:

• Change Management Process Introduction
• Change Advisory Board (CAB)
• Service Asset and Configuration Management
• Service Validation and Testing
• Release and Deployment Management
• Request Fulfillment
• Change Evaluation
• Knowledge Management
• Roles and Responsibilities
• Transition Planning and Support and Change Management Roles
• Technology Considerations
• Preparing for the exam

Prerequisites:  The ITIL Foundation Certification in IT Service Management (Retired as of July 1 2021).

Exam & Certification:  Successfully passing (70%) the 90 minute exam, consisting of 8 complex, multi-part, multiple choice scenario-based gradient scored questions, leads to the ITIL Intermediate Qualification: RCV certificate.

Access starts as soon as you log-in, or after 28 days from purchase – whichever is sooner. Purchased extensions are made active from the original expiration date.

See the Terms of Use for technical requirements.

The ITIL courses on this page are offered by IT Training Zone Ltd. an ATO of AXELOS Limited