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ITSM Academy

ITIL Capability Course: Service Offerings & Agreements (SOA) - Accredited eLearning

$649.00

ITIL Capability Course: Service Offerings & Agreements (SOA) - Accredited eLearning

$649.00
Availability:
Learner is set up within 8 business hours. Access starts at log-in or after 28 days from purchase – whichever is sooner. Extensions are made active from the original expiration date.
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Product Description

The primary goal of IT Service Management is to deliver quality IT services that enable desired business outcomes. To do this, service providers often face a precarious balancing act of managing customer relationships and requirements, understanding and managing demand and patterns of business activities, aligning internal and external suppliers and maintaining fiscal responsibility and sound IT investments. The ITIL Capability Course - Service Offerings and Agreements (SOA) - provides the best practice process knowledge required to navigate these waters towards the safe harbor of customer satisfaction and continual service improvement.

About the Accredited ITIL Capability Course:

  • Study online at your own pace
  • 90 or 150 days online access - Access starts as soon as you log-in, or after 28 days from purchase – whichever is sooner
  • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
  • Tutor support available via email

Learning Objectives: Upon successful completion learners will understand:

  • SOA principles, purpose, objectives, processes and value
  • SOA methods and techniques
  • Technology and implementation considerations
  • Challenges, critical success factors and risks

Course also covers:

  • Details on activities, challenges, critical success factors and risks
  • Roles
  • Technical considerations
  • Implementation guidance
  • This is the course that also addresses the financial aspects of services

Audience:

  • Service Level Managers
  • Account Executives
  • Finance Managers
  • Business Relationship Managers
  • Business analysts
  • Service Portfolio Managers
  • Service Catalog Managers
  • Capacity Managers

ITIL Expert: Earn 4 credits of the 22 required to achieve the ITIL Expert certification.

Project Management Institute (PMI) Professional Development Units (PDUs): ITSM Academy is recognized by PMI as a Global R.E.P. Project Management Professionals will earn 38 contact hours or PDUs upon completion of this course.

Course / Student Materials:

  • 10 easy to absorb lessons
  • Study duration: 30 hours mandatory study, also 12 hours self-study with the Service Design and Service Strategy core volume is recommended

Topics include:

  • Introduction to SOA
  • SOA principles
  • SOA methods and techniques
  • Organizing for SOA
  • Technology considerations
  • Implementing SOA
  • Challenges, critical success factors and risks
  • Preparing for the exam
  • SOA processes:
    • Service Portfolio
    • Service Catalog
    • Service Level Management
    • Business Relationship
    • Financial Management
    • Demand Management

Prerequisites:  The ITIL Foundation Certification in IT Service Management.

Exam & Certification: Successfully passing (70%) the 90 minute exam, consisting of 8 complex, multi-part, multiple choice scenario-based gradient scored questions leads to the ITIL Intermediate Qualification: Service Offerings & Agreements certificate.

ITIL® is a registered trademark of AXELOS Ltd.

This elearning is delivered in partnership with the IT Training Zone Ltd.  Access starts as soon as you log-in, or after 28 days from purchase – whichever is sooner. Purchased extensions are made active from the original expiration date.

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