Account Navigation

Account Navigation

Currency - All prices are in AUD

Currency - All prices are in AUD
 Loading... Please wait...
  • Call us at 1-954-491-3442 or Chat below
  • My Account
ITSM Academy

ITIL Capability Course: Planning, Protection, & Optimization (PPO) - Accredited eLearning

$649.00

ITIL Capability Course: Planning, Protection, & Optimization (PPO) - Accredited eLearning

$649.00
Availability:
Learner is set up within 8 business hours. Access starts at log-in or after 28 days from purchase – whichever is sooner. Extensions are made active from the original expiration date.
Quantity:

Product Description

Would you buy a product or service that did not include some type of warranty? If the manufacturer/reseller/service provider does not explicitly set the expectations, then you will form them for yourself. It is the same with the customers of your IT services. Either IT clearly sets the expectations, or end-users will develop them on their own. During the negotiation and acceptance of Service Level Agreements, IT commits that services will meet their customer's requirements for availability, capacity, continuity and security.

The ITIL Capability Course - Planning, Protection and Optimization (PPO) provides the best practice knowledge required to cost-effectively plan, deliver and manage the warranty processes to ensure that IT services are "fit for use".

About the Accredited ITIL Capability Course:

  • Study online at your own pace
  • 90 or 150 days online access - Access starts as soon as you log-in, or after 28 days from purchase – whichever is sooner
  • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
  • Tutor support available via email

Learning Objectives: Upon successful completion learners will understand:

  • PPO principles, purpose, objectives, processes and value
  • PPO methods and techniques
  • Technology and implementation considerations
  • Challenges, critical success factors and risks

Course also covers:

  • Details on activities, challenges, critical success factors and risks
  • Roles
  • Technical considerations
  • Implementation guidance
  • This course is particularly relevant to managed service providers who must load balance demand and capacity while ensuring availability, security and continuity

Audience:  Anyone involved in the ongoing management of IT services including

  • Infrastructure Managers
  • Managed service providers
  • Cloud providers
  • IT Architects
  • Data Center Operations
  • Security Managers
  • Capacity Managers
  • IT Continuity Manager
  • Supplier Managers

ITIL Expert: Earn 4 credits of the 22 required to achieve the ITIL Expert certification.

Project Management Institute (PMI) Professional Development Units (PDUs): ITSM Academy is recognized by PMI as a Global R.E.P. Project Management Professionals will earn 38 contact hours or PDUs upon completion of this course.

Course / Student Materials:

  • 8 easy to absorb lessons
  • Study duration: 30 hours mandatory study, also 12 hours self-study with the Service Strategy and Service Design core volume is recommended

Topics include:

  • Introduction to PPO
  • PPO principles
  • PPO methods and techniques
  • Organizing for PPO
  • Technology considerations
  • Implementing PPO
  • Challenges, critical success factors and risks
  • Preparing for the exam
  • PPO processes:
    • Availability
    • Capacity
    • Continuity
    • Security
    • Demand Management

Prerequisites:  The ITIL Foundation Certification in IT Service Management.

Exam & Certification: Successfully passing (70%) the 90 minute exam, consisting of 8 complex, multi-part, multiple choice scenario-based gradient scored questions leads to the ITIL Intermediate Qualification: Planning, Protection and Optimization certificate.

ITIL® is a registered trademark of AXELOS Ltd.

This elearning is delivered in partnership with the IT Training Zone Ltd.  Access starts as soon as you log-in, or after 28 days from purchase – whichever is sooner. Purchased extensions are made active from the original expiration date.

 

Find Similar Products by Tag

Product Reviews

Find Similar Products by Category