Account Navigation

Account Navigation

Currency - All prices are in AUD

Currency - All prices are in AUD
 Loading... Please wait...
  • Call us at 1-954-491-3442 or Chat below
  • My Account
ITSM Academy

ITIL Capability Course: Planning, Protection, & Optimization (PPO) - Accredited eLearning


ITIL Capability Course: Planning, Protection, & Optimization (PPO) - Accredited eLearning

** Course retires December 31 2021 and all exams must be sat prior to this date - No Exceptions. (please see below) ** Learner is set up within 8 business hours. Access begins at log-in or after 28 days from purchase – whichever is sooner.

Product Description

Please note that this version of ITIL 3 intermediate course along with the exam will be discontinued by AXELOS on January 1, 2022. After this date, learners will not be able to sit an ITIL v3 Planning, Protection, & Optimization exam. All exams need to be TAKEN prior to January 1, 2022. PeopleCert will not approve any exceptions. We recommend you request your exam by Friday, December 17th - or earlier.

Would you buy a product or service that did not include some type of warranty? If the manufacturer/reseller/service provider does not explicitly set the expectations, then you will form them for yourself. It is the same with the customers of your IT services. Either IT clearly sets the expectations, or end-users will develop them on their own. During the negotiation and acceptance of Service Level Agreements, IT commits that services will meet their customer's requirements for availability, capacity, continuity and security.

The ITIL Capability Course - Planning, Protection and Optimization (PPO) provides the best practice knowledge required to cost-effectively plan, deliver and manage the warranty processes to ensure that IT services are "fit for use".

About the Accredited ITIL Capability Course:

  • Study online at your own pace
  • Online access expires December 20, 2021 - Access starts as soon as you log-in, or after 28 days from purchase – whichever is sooner
  • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
  • Tutor support available via email

Learning Objectives: Upon successful completion learners will understand:

  • PPO principles, purpose, objectives, processes and value
  • PPO methods and techniques
  • Technology and implementation considerations
  • Challenges, critical success factors and risks

Course also covers:

  • Details on activities, challenges, critical success factors and risks
  • Roles
  • Technical considerations
  • Implementation guidance
  • This course is particularly relevant to managed service providers who must load balance demand and capacity while ensuring availability, security and continuity

Audience:  Anyone involved in the ongoing management of IT services including

  • Infrastructure Managers
  • Managed service providers
  • Cloud providers
  • IT Architects
  • Data Center Operations
  • Security Managers
  • Capacity Managers
  • IT Continuity Manager
  • Supplier Managers

Project Management Institute (PMI) Professional Development Units (PDUs): ITSM Academy is recognized by PMI as a Global R.E.P. Project Management Professionals will earn 38 contact hours or PDUs upon completion of this course.

Course / Student Materials:

  • 8 easy to absorb lessons
  • Study duration: 30 hours mandatory study, also 12 hours self-study with the Service Strategy and Service Design core volume is recommended

Topics include:

  • Introduction to PPO
  • PPO principles
  • PPO methods and techniques
  • Organizing for PPO
  • Technology considerations
  • Implementing PPO
  • Challenges, critical success factors and risks
  • Preparing for the exam
  • PPO processes:
    • Availability
    • Capacity
    • Continuity
    • Security
    • Demand Management

Prerequisites:  The ITIL Foundation Certification in IT Service Management (Retired as of July 1 2021).

Exam & Certification: Successfully passing (70%) the 90 minute exam, consisting of 8 complex, multi-part, multiple choice scenario-based gradient scored questions leads to the ITIL Intermediate Qualification: Planning, Protection and Optimization certificate.

Access starts as soon as you log-in, or after 28 days from purchase – whichever is sooner. Purchased extensions are made active from the original expiration date.

The ITIL courses on this page are offered by IT Training Zone Ltd. an ATO of AXELOS Limited

Find Similar Products by Tag

Product Reviews

Find Similar Products by Category