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ITSM Academy

ITIL Capstone Course: Managing Across the Lifecycle (MALC) - Accredited eLearning

$729.00

ITIL Capstone Course: Managing Across the Lifecycle (MALC) - Accredited eLearning

$729.00
Availability:
Learner is set up within 8 business hours. Access starts at log-in or after 28 days from purchase – whichever is sooner. Extensions are made active from the original expiration date.
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Product Description

Think you're an ITIL Expert? This is your chance to prove it!

While implementing individual ITIL processes will net some immediate gain, it is the integration of those processes across the service lifecycle that delivers true value. Based on the five core ITIL publications, Managing Across the Lifecycle (MALC) prepares learners to show the world they are ITIL Experts.  It pulls together all of aspects of the service lifecycle; "its stages, processes and best practices", and translates that knowledge into practical workplace skills. 

About the Accredited Managing Across the Lifecycle (MALC) Course:

  • Study online at your own pace
  • 90 or 150 days online access - Access starts as soon as you log-in, or after 28 days from purchase – whichever is sooner
  • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
  • Tutor support available via email

Learning Objectives: Upon successful completion learners will understand:

  • MALC principles, purpose, objectives, processes and value
  • MALC methods and techniques
  • Technology and implementation considerations
  • Challenges, critical success factors and risks

Course also covers:

  • Ties all the pieces together
  • Highly interactive - more experiential than other courses
  • Focuses on analysis and application of service management concepts
  • Case study based
  • Not considered an Intermediate course

Audience:  Anyone involved in the ongoing management of IT services including

  • Anyone trying to achieve ITIL Expert
  • Must provide proof  of 17 credits (certs) before registering

ITIL Expert: Earn 5 credits of the 22 required to achieve the ITIL Expert certification.

Project Management Institute (PMI) Professional Development Units (PDUs): ITSM Academy is recognized by PMI as a Global R.E.P. Project Management Professionals will earn 38 contact hours or PDUs upon completion of this course.

Course / Student Materials:

  • 8 easy to absorb lessons
  • Study duration: 30 hours mandatory study, also 28 hours self-study with the syllabus and ITIL core volume is recommended

Topics include:

  • Introduction to MALC
  • MALC principles
  • MALC methods and techniques
  • Organizing for MALC
  • Technology considerations
  • Implementing MALC
  • Challenges, critical success factors and risks
  • Preparing for the exam
  • MALC processes:
    • Process integration
    • Communication, stakeholder management, governance
    • Analyzing a situation, identifying improvement opportunities, prioritizing those opportunities, and presenting a business case for improvements

Prerequisites:  The ITIL Foundation Certification in IT Service Management and 17 ITIL credits.

Exam & Certification: Successfully passing (70%) the 120 minute exam, consisting of 10 complex, multi-part, multiple choice scenario-based gradient scored questions leads to the ITIL Expert Qualification.

ITIL® is a registered trademark of AXELOS Ltd.

This elearning is delivered in partnership with the IT Training Zone Ltd.  Access starts as soon as you log-in, or after 28 days from purchase – whichever is sooner. Purchased extensions are made active from the original expiration date.

 

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