Agile Service Management

DevOps Foundation Course - Accredited $1,395.00

As organizations are facing new entrants in their respective markets, they need to stay competitive and release new and updated products on a regular basis rather than one or two times a year. The DevOps Foundation course...

Certified Agile Service Manager (CASM)® Course - Accredited $1,395.00

This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s...

Certified Process Design Engineer (CPDE) Course - Accredited $2,195.00

There are many frameworks and standards that define best practices for achieving quality IT service management (ITSM) - ITIL, ISO/IEC 20000, COBIT, CMMI, DevOps, Knowledge-Centered Support, etc. While each describes...

ITSM for DevOps - Drilldown Course $895.00

This sixteen (16) hour course describes how to accelerate and modernize your IT service management (ITSM) processes in support of DevOps. Let’s face it, ITSM processes have – at times – a reputation for...

Value Stream Mapping (VSM) for DevOps - Drilldown Course

"Every successful DevOps transformation starts with a Value Stream”. ~ Jez Humble, coauthor of The DevOps Handbook, Lean Enterprise, and the Jolt Award-winning Continuous Delivery...