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ITSM Academy

Agile Service Management

Please browse the titles below to see the extensive catalog available or feel free to Contact Us for more information about acceptance into our program.

As a Registered Education Provider of the DevOps Institute, ITSM Academy's DevOps Foundation, Certified Agile Service Manager (CASM) and Certified Agile Process Owner (CAPO) classes include the independent examinations, administered by PEOPLECERT.  

  • Agile Service Management Overview

    Agile Service Management Overview $199.00

    4 Hours: This Agile Service Management® Overview course provides a high-level overview of Agile Service Management – the application and integration of Agile thinking into service management processes and...

  • DevOps Foundation Course - Accredited DevOps Certification Training

    DevOps Foundation Course - Accredited $1,295.00

    **DECEMBER 12th COURSE IS GUARANTEED TO RUN!** This sixteen (16) hour course provides an introduction to DevOps – the cultural and professional movement that stresses communication, collaboration, integration and...

  • DevOps Overview

    DevOps Overview $199.00

    4 Hours: This DevOps Overview® course provides an introduction to DevOps, the cultural phenomenon that is enabling organizations to develop, deploy and operate quality software faster to meet business needs. This...

  • Value Stream Mapping for DevOps

    Value Stream Mapping (VSM) for DevOps $495.00

    "DevOps is the next step in creating flow across and beyond the IT value stream." ~ Mike Orzen, coauthor of the award-winning book Lean IT: Enabling and Sustaining Your Lean Enterprise and primary author of...

  • Certified Agile Process Owner (CAPO)® Certification Course - Accredited Training

    Certified Agile Process Owner (CAPO)® Certification Course $1,295.00

    Learn how to use Agile with ITSM (ITIL) to make your processes more robust and... well Agile and Lean (better, faster, safer).   A Certified Agile Process Owner (CAPO) is the operational counterpart to a...