Account Navigation

Account Navigation

Currency - All prices are in AUD

Currency - All prices are in AUD
 Loading... Please wait...
  • Call us at 1-954-491-3442 or Chat below
  • My Account
ITSM Academy

About Us OLD

ITSM Academy, Inc., founded in 2003, is a full service provider of IT Service Management (ITSM) education and advice. Our NextGen ITSM® portfolio includes accredited and sustainable IT Infrastructure Library® (ITIL®), DevOps, Process Design (CPDE), and Agile Service Management® (CASM & CAPO) training and education. We've built our model so that our courses are interesting, interactive and sustainable. ...educate and inspire is not just our corporate slogan, it speaks to our core mission and goal.

Our business values are founded in trust, loyalty, professionalism and long term relationships. Our single focus is on training and advice; we do not resell consulting, software or any third-party tools.


Jayne Groll, President - @ITSM_Jayne | Lisa Schwartz, Chief Operating Officer - @ITSM_Lisa


  • Delivering accredited ITSM / Process / Framework training since 2003
  • Multiple delivery options include; public, corporate/on-site, virtual classrooms and courseware licensing
  • Complete ITSM training catalog, including the entire ITIL certification scheme, DevOps, Agile Service Management, developed by our in-house experts
  • Courses include GAMEON! An Interactive Learning Experience as well as exercises, memory aids, etc. and the use of our innovative Learner Portal -
  • AXELOS (official ITIL accreditor) Global Strategic Partner  
  • 1st organization to develop and deliver Certified Process Design Engineer (CPDE)®
  • 1st to offer Agile Service Management portfolio including DevOps FoundationCertified Agile Service Manager (CASM)® and Certified Agile Process Owner (CAPO)®
  • DevOps Institute (DOI) Registered Education Partner
  • Project Management Institute (PMI) Registered Education Partner, courses earn PDUs
  • Industry representative for the International ITIL Examination Panel
  • Founding Member of the ATO Advisory Council (AAC)
  • Woman-owned small business


EDUCATION - Fully accredited ITSM education, delivered in our classrooms – or yours
Our robust catalog of certifications, workshops and simulations have multiple delivery options including; Public (physical and virtual classrooms), Corporate/OnSite and Courseware Licensing.

All ITSM Academy Courseware is available for licensing under our flexible Licensing & Train-the-Trainer Programs. We provide partners a turn-key solution, with full back office support.

ITSM Bookstore (, a division of ITSM Academy, offers a wide range of ITIL and ITSM books, including the ITIL Lifecycle Suite, The ITSM Process Design Guide, and pocket guides.


All instructors hold multiple certifications, including ITIL Expert, Certified Process Design Engineer (CPDE), Certified Agile Service Manager (CASM) and Certified Agile Process Owner (CAPO).  They have years of hands-on IT practitioner experience, enabling them to effectively intertwine theory with real life stories and scenarios.  This training style encourages active group participation, allowing all learners to bring from class a wealth of practical knowledge. 


ITSM Academy’s ITIL content is accredited by multiple authorized and independent Exam Institutes including the PEOPLECERT Group. Our DevOps and Agile content is developed in partnership with the DevOps Institute. As a Global R.E.P. of the Project Management Institute (PMI), all ITSM training earns PMI Professional Development Units (PDUs).

Thanks for visiting ITSM Academy – we look forward to welcoming you into our learning community.