Webinar Archives
Putting the People back in People, Process, Technology (PPT)
Mar 13th 2023
Complimentary Webinar
Presenter: Mike Cardinal, Director BPMO - US, Thirdera
When it comes to doing service management, we are often hyper focused on the technology, or even the
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State of ITSM and... 2023
Dec 19th 2022
Complimentary Webinar
Presenter: Donna Knapp, Curriculum Development Manager
As we move into 2023, the pandemic is behind us (sort of), but that doesn’t mean we aren’t still feeling its effec
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Fright Night - What Went Wrong and Why
Oct 6th 2022
Complimentary Webinar Presented by:
Jeff Jensen, Founder & Principal @I Train IT Leaders
Deborah McDaniel, Associate Director-Office of Information Technology @Rutgers University
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ESM and the Big Re-Think: sustainable ESM with the USM Method
Aug 30th 2022
Complimentary Webinar
Presenter: John Worthington, Principal and Certified USM Coach - MyServiceMonitor, LLC
The shift to enterprise service management is increasing complexity, but fortunate
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Managing the Flow of Feedback
Jul 18th 2022
Complimentary Webinar
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
Value streams are getting a lot of attention these days, as organizations work to optimize the fl
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