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ITSM Academy

Webinar Archives

Webinar: CSI - How to Get It Going With Little or No Budget with Denis Esslinger, Independent ITSM Evangelist

In this webinar you will learn how to get CSI started and accepted into your culture. You will learn tips and tricks for making small incremental improvements that go a long way toward your Continual Service Improvement goals. Download the: Slide Deck Q&A Report

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Webinar: Generational Dynamics in Service Management

If you’re like most companies, you likely have 3-5 Generations on your teams. Come laugh and hear tips on how to attract and integrate the Millennials & Boomlets into your Service Management Teams and explore what the rapid ‘Aging of America’ means to your company and what you should be doing to prepare … so [...]

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Webinar: Secrets of a ScrumMaster: Agile Practices for the Service Desk with Donna Knapp, ITSM Academy

Can agile concepts be applied to the service desk? Absolutely! This session describes the benefits of agile practices and provides a brief introduction to Scrum – an agile way to handle complex projects. The session then focuses on specific ways that Scrum and other agile practices can be used to significantly increase the performance of [...]

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Webinar: Cyber Resilience: There's no Time to Waste with Nick Wilding, Head of Cyber Resilience at AXELOS

The digital age provides all organisations with opportunities to grow and innovate. But it also brings a new world of risk, especially to our most precious information. The information that’s critical to our future success. All organisations are at risk and cyber resilience is no longer a ‘nice to have’. But many organizations continue to [...]

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Webinar: Lean Solutions – Agile Transformation at the United States Postal Service with Mark Mittelman, United States Postal Service

The postal business is changing at a rapid pace and the Postal Service must continue to change quickly to remain relevant and competitive in the marketplace. The Postal Service implemented the Agile methodology, replacing the traditional waterfall methodology to improve project communication, increase customer satisfaction, realize business benefits quickly, and improve overall quality. [...]

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