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ITSM Academy

Webinar Archives

Webinar: Services - Cutting Through the Confusion, with Michael Cardinal

Complimentary Webinar - Thursday, August 18th at 11:00 am EDT Presenter: Michael Cardinal, TEK Systems Services: Can they be any more confusing? It is not always clear as to how to define, design and implement services. This session seeks to provide simple and straight forward ways to make services work for an organization. Some key takeaways include [...]

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WEBINAR: Own Your Career, with Shavon Lindley, Women Evolution

Do you look forward to going to work? How much time are you spending on projects that really fuel you? Are you confident you will get recognition for all your hard work? Have you found the right mentor to help guide you along the way? Join Shavon for an interactive discussion of specific strategies on [...]

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WEBINAR - 5 Ways ITSM Can Support DevOp with Jayne Groll

Presenter: Jayne Groll, co-founder, ITSM Academy There is much debate about the relevancy of ITIL and ITSM in a new DevOps world. The truth is that DevOps does not negate the need for service management, it validates it – with some adaptation to be faster and more agile. This webinar will demonstrate five ways that [...]

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WEBINAR: Agile Transformation at Scale with Dr. Gail Ferreira

Presenter: Dr. Gail Ferreira, Agile Practice Leader, MATRIX Resources, San Francisco Center of Excellence Rapid scale directly impacts all levels of decision-making, planning, execution, culture, and communications for executives in hypergrowth companies. In this session, we will discuss how to organize, support, and tailor agile practices for teams and sub-teams in companies with a rapid growth [...]

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Webinar: Introducing ITIL Practitioner, with Donna Knapp

Continuous improvement is a cornerstone of the ITIL framework and – good news! – it’s about to get easier. Join us for an introduction to the newly launched ITIL Practitioner qualification. This exciting and pragmatic new course is designed to help individuals develop the critical competencies needed to adapt ITIL practices to their organizations’ circumstances, [...]

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Webinar: Business Relationship Management - Helping Converge Business and IT

The Business Relationship Manager (BRM) is a relatively new role in many organizations. IT Service Management (ITSM) relates to the activities performed to deliver, operate and control IT services. What exactly is a BRM? Is there synergy between BRMs and ITSM? This session will provide an introduction to the BRM role and its role in [...]

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Webinar: Beyond the KB - Turning Data into Wisdom, Michael Cardinal, TEK Systems

Many organizations live perceiving Knowledge Management begins and ends with a Knowledge Base. However, a more robust Knowledge Management process exists. The KM process is a pipeline to Continual Service Improvement. This session will provide insight and methods for developing and implementing a more comprehensive Knowledge Management process leading to improvement throughout the enterprise. This [...]

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Webinar: The Agile Process Owner with Donna Knapp, ITSM Academy

Today’s IT organizations must be built on ITSM policies and processes that facilitate speed and change. So who ensures that ITSM processes are designed with ‘just enough’ control to meet an organization’s needs? A Process Owner is accountable for the performance of a process and for ensuring it delivers value to its stakeholders. But how [...]

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Webinar: DevOps Ask the Experts

DevOps is emerging as an industry buzz word. What does DevOps mean? Is it relevant to enterprise IT? How does it relate to ITIL/ITSM, Agile, Lean and tools?  Jayne Groll and Donna Knapp will be available to answer your questions and provide insight into the benefits, practices and challenges of creating a DevOps environment.  Download the:Slide Deck

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Webinar: Putting the “People” Back in People, Process and Technology

With the growth of technology and the rise of process to get things accomplished, we often leave out the key part of "People, Process and Technology"--the "People". The common element in any organization is people who run the processes, manage the technology, make the decisions. This session will speak to the importance of people in [...]

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