Webinar Archives
ITIL 4 Practices: Monitor, Support, Fulfil - This isn't a webinar... it's a "gaminar"!
Oct 4th 2023
Complimentary Webinar
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
According to a recent survey, incident, service request, and problem management are commonly some o
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Living the CPDE Life
Aug 31st 2023
Complimentary Webinar
Presenter: Michael Cardinal, BPO, Thirdera
ITSM Academy's Certified Process Design Engineer (CPDE) course is packed with practical tips and hints on process design. Not
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You've Spent the $ - Please Make the Most of It!
May 22nd 2023
Complimentary Webinar
Lisa Schwartz, ITSM Academy Founder, and CXO is irked, bothered, miffed, and upset and she isn't going to take it any longer! Guest speakers include Donna Knapp and Sharon
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Breaking Barriers: Aligning the Power of Certifications with Your IKIGAI
May 9th 2023
Complimentary Webinar
Presenter: Gabrielle Davidsen, Managing Partner, Gartner Consulting
Have you ever questioned your career choices and how they support your purpose in life? Personal bran
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A Practitioner's Perspective - a chat with Mike Weaver
Apr 3rd 2023
Complimentary Webinar
Presenter: Michael Weaver, Director - GSMO Governance Controls & Improvements
Join us for practitioner Mike Weaver's take on topics such as guiding principles of an orga
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