8 Hours: Successful DevOps, Agile, ITIL and ITSM all require cultural change. One thing we can all agree on: Change is Hard. However, with the right knowledge your team can be guided to become enthusiastic agents of change.
Organizational Change Management (OCM) helps to support, encourage and educate people throughout change in an effort to:
• Maximize benefits of the change
• Minimize the risks
• Institutionalize the behaviors
This hands-on 8-hour OCM workshop explores the leadership of organizational change. Attendees gain valuable knowledge about human dynamics and best practices for leading successful change. Be prepared to roll up your sleeves and build tangible assets to support your internal programs.
Remember, delivering effective IT services is more about changing the way people think and behave than designing and implementing processes. Succeed at the first and the rest will follow.
Course includes our unique GAME ON! An Interactive Learning Experience® and facilitated exercises that produce deliverables you can put to use immediately.
PMI PDUs: ITSM Academy is recognized by PMI as a Global R.E.P. Project Management Professionals earn 8 contact hours or PDUs upon completion of this course.
Instructors: As with all ITSM Academy training, our instructors have years of hands-on IT Practitioner experience, enabling them to effectively intertwine theory and real life stories and scenarios. Using the highest quality content, this training style encourages active group participation, allowing all learners to bring from class a wealth of practical knowledge. Instructors for this course are ITIL Experts, DevOps, Agile ITSM and Certified Process Design Engineers.
All ITSM Academy courses, including this one, can you presented at your location - Contact Us, or phone 954. 491. 3442 or use the chat below.