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ITSM Academy

Official ITIL

  • ITIL A Pocket Guide

    ITIL A Pocket Guide $21.50

    Since 2001 the Van Haren Publishing Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide...

  • ITIL Practitioner Guidance

    ITIL Practitioner Guidance $79.95

    ITIL Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT...

  • ITIL Lifecycle Suite, 2011 Edition (5 Volume Set)

    ITIL Lifecycle Suite, 2011 Edition (5 Volume Set) $465.00

    The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. ITIL is based upon a lifecycle approach and the core guidance consists of five publications: Service Strategy Service...

  • ITIL Continual Service Improvement Book

    ITIL Continual Service Improvement $135.00

    Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasized the importance of continual improvements. Focusing on the process elements involved in identifying...

  • ITIL Service Design Book

    ITIL Service Design $135.00

    In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and...