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ITSM Academy

ITSM Publications

 

  • ROI Calculator

    ROI Calculator $0.00

    This Complimentary workbook (MS Excel 2003) was created by ITSM Academy as a tool to assist organizations looking to justify a best practice improvement program. Each worksheet has a sample ROI calculation based on actual...

  • The ITSM Process Design Guide - Book

    The ITSM Process Design Guide - Book $79.95 $69.95

    The ITSM Process Design Guide - Developing, Reengineering, and Improving IT Service Management IT organizations increasingly recognize the need to design, re-design, and improve their internal IT service management...

  • ITSM Process Design Templates

    ITSM Process Design Template Pack $0.00

    These valuable templates are incorporated in the book heralded as, "The definitive source for ITSM Process Design," The ITSM Process Guide: Developing, Reengineering, and Improving IT Service Management (ISBN:...

  • RESILIA Cyber Resilience Best Practices PDF

    RESILIA™ Cyber Resilience Best Practices - PDF Book $175.00

    RESILIA™ Cyber Resilience Best Practices - PDF Book This RESILIA manual is a mandatory for RESILIA Foundation eLearning.  The manual contains best practice guidance for cyber security across the service...

  • The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps Book

    The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps Book $17.95

    Visible Ops: Implementing ITIL® in 4 Practical and Auditable Steps, the second edition of the Handbook from the IT Process Institute (ITPI), is designed to jumpstart implementation of controls and process improvement in...