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ITSM Academy

ITIL Service Operation

$135.00

ITIL Service Operation

$135.00
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Product Description

By focusing on delivery and control process activities, a highly desirable, steady state of managing services can be achieved on a day-to-day basis.

To ensure it is integrated with the rest of the ITIL library, guidance is based on a selection of familiar service support and service delivery control points.

Concepts & Guidance includes:

  • Application Management
  • Change Management
  • Operations Management
  • Control processes and functions
  • Scaleable practices
  • Measurement and control

384 pages. Published July 29, 2011.  Part of the ITIL Core Library, see ITIL Lifecycle Suite.  

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