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By focusing on delivery and control process activities, a highly desirable, steady state of managing services can be achieved on a day-to-day basis.
To ensure it is integrated with the rest of the ITIL library, guidance is based on a selection of familiar service support and service delivery control points.
Concepts & Guidance includes:
- Application Management
- Change Management
- Operations Management
- Control processes and functions
- Scaleable practices
- Measurement and control
384 pages. Published July 29, 2011. Part of the ITIL Core Library, see ITIL Lifecycle Suite.