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ITSM Academy

ITIL Foundation Course - Accredited eLearning

$249.00

ITIL Foundation Course - Accredited eLearning

$249.00
Availability:
Learner is set up within 8 business hours. Access starts at log-in or after 28 days from purchase – whichever is sooner. Extensions are made active from the original expiration date.
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Product Description

This introductory course is suitable for delegates who are new to ITIL and those with ITIL experience looking to achieve a globally recognised certificate.

Foundation certification is a pre-requisite for intermediate level ITIL training. Become certified now, at your own pace with this innovative course.

About the Accredited ITIL Foundation Course:

  • Get ITIL Foundation qualified online at your own pace
  • 30 or 60 days online access - Access starts as soon as you log-in, or after 28 days from purchase – whichever is sooner
  • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
  • Tutor support available via email

Course Contents:

  • 17 easy to absorb lessons covering ITIL terminology, structure, concepts and processes
  • Includes video tutorials, study guides and quizzes
  • Study duration: 18 hours
  • Lesson 1: Introducing ITIL
  • Lesson 2: Service management and stakeholders
  • Lesson 3: Functions, roles and processes
  • Lesson 4: The service lifecycle
  • Lesson 5: Service Strategy key concepts
  • Lesson 6: Service Strategy processes
  • Lesson 7: Service Design key concepts
  • Lesson 8: Service Design processes (1)
  • Lesson 9: Service Design processes (2)
  • Lesson 10: Service Transition processes (1)
  • Lesson 11: Service Transition processes (2)
  • Lesson 12: Service Operation processes
  • Lesson 13: Service Operation functions
  • Lesson 14: CSI
  • Lesson 15: Roles
  • Lesson 16: Technology considerations
  • Lesson 17: The sample exam

See course sample lesson video.

Pre-requisites:

  • This course does not require any existing knowledge of the ITIL framework
  • There are no mandatory pre-requisites for the exam

See the Terms of Use for technical pre-requisites

Exam Details:

  • Exam duration: 60 minutes.
  • Exam format: closed book, multiple choice
  • Exam delivery: online, webcam proctored. Read about online exams here.
  • Exam can be purchased with the course, see options above.
  • Exam pass mark: 65% (26/40 questions).
  • Exam language: extra time is available for non-native English speakers. Contact us for current translation availability.
  • Exam value: 2 ITIL credits.

This elearning is delivered in partnership with the IT Training Zone Ltd.  Access starts as soon as you log-in, or after 28 days from purchase – whichever is sooner. Purchased extensions are made active from the original expiration date.

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