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ITSM Academy

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  • ROI Calculator

    ROI Calculator $0.00

    This Complimentary workbook (MS Excel 2003) was created by ITSM Academy as a tool to assist organizations looking to justify a best practice improvement program. Each worksheet has a sample ROI calculation based on actual...

  • ITSM Process Design Templates

    ITSM Process Design Templates $0.00

    These valuable templates are incorporated in the book heralded as, "The definitive source for ITSM Process Design," The ITSM Process Guide: Developing, Reengineering, and Improving IT Service Management (ISBN:...