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Learn about ITSM
Academy's ITIL Offerings:
Training
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Webinars
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Books
ITIL Expert Pass
 The
IT Infrastructure Library™ (ITIL®) is a collection of industry best
practices for delivering customer centric IT services at a
justifiable cost. The library defines
a holistic process framework that recasts IT from a product
developer to a service provider. In this way, IT aligns with
the needs of the business by proactively managing all aspects
of the production environment. In
the 1980s, the British government instructed the CCTA (Central
Computer and Telecommunications Agency now known as the Office
of Government Commerce, OGC) to develop an approach for the
efficient and cost effective use of IT resources. The aim
was to develop a
vendor independent
framework, based on observations of best practices within
the IT service industry. The project resulted in the
creation of the IT Infrastructure Library document series.
Read the
Qualification Scheme
White Paper
In the late 1990s and early
2000s, ITIL became internationally recognized as the de facto standard
for IT Service Management. In the spring of 2007, a
long-awaited update to the best practice guidance of ITIL
was released. Known as ITIL
Version 3 (V3), the books are framed around the Service
Lifecycle, taking a holistic approach to managing services
and delivering business value.
All of the core processes and
concepts from ITIL V2 remain in ITIL V3 with
updates to address emerging trends. New processes are in response to
requests from the practitioner community. All processes have been
grouped into the appropriate volume, reflecting their business value
in the Service Lifecycle:
With ITIL
V3, a new Training Scheme point system was introduced. Read the Qualification Scheme
White Paper.
The ITIL Expert™ is awarded upon reaching 22 credits. This is
the highest scholastic achievement inside of IT Service
Management. ITSM Academy offers an
ITIL Expert Pass
- all of the public/virtual training required to achieve your
ITIL Expert™
for only $8,900.
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