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Public - ITIL^® Foundation Classroom

              (Version 2)

Course Objectives:
ITSM Academy's ITIL^® Foundation class is a three (3) day accredited course introducing the key concepts of each ITIL^® function and process. At the end of this course, the learner will be able to identify the:

	Key ITIL® processes
	Benefits of implementing each process in an organization
	Basic concepts related to each process
	Activities and roles involved in each process
	Relationship of each process to other processes
	Factors that impact the effectiveness of each process

Come ready to participate in lively discussions about

process improvements, benefits and challenges.

Project Management Institute (PMI^®) Professional Development Units:

ITSM Academy is recognized by PMI^® as a Global R.E.P. You will earn 17 contact hours or PDUs upon completion of this course.

ITSM Academy Instructors:
Our instructors have years of hands-on IT practitioner experience, enabling them to effectively intertwine theory and real life stories and scenarios.  Using the highest quality content, this training style encourages active group participation, allowing all learners to bring from class a wealth of practical knowledge.

EXIN Certification:
Learners will be equipped to earn their ITIL^® Foundation certification by achieving a passing score on a 60 minute, 40 question examination. Learners take their test on the final day of class.

ITIL Expert^®:
Earn 1.5 credits of the 22 required to achieve the ITIL Expert^®.

Deliverables:

	Three (3) day Instructor Led Training
	Learner Manual (excellent post-class reference manual)
	IT Service Management Foundations Book – Text Book
	ITSM Academy Customized Templates (Service Level Agreements, Operation Level Agreements, Request for Change, etc.)
	Participation in unique ITSM Academy Simulations
	Exam Preparation
	EXIN Examination
	Daily Breakfast Pastries and Refreshments

Who Should Attend:
ITIL^® Foundation training is essential for anyone involved in the internal or external delivery of IT services:

Prerequisites:
Familiarity with IT Services is recommended.

Accredited ITIL^® Foundation Curriculum:
3 Day Course - Certification Exam delivered on the final day of class.

To Reserve your seat in an ITIL^® Foundation Class please Register Here -

$1,495 per Learner.

Unless otherwise noted, ITSM Academy Accredited Public, Open Enrollment ITIL^® Foundation Courses are held at our Training Centers in Ft. Lauderdale, Florida and Dallas, Texas. For corporate inquiries and bookings please Contact Us.

ITSM Academy is recognized by PMI^® as a Global R.E.P. You will earn 17 contact hours or PDUs upon completion of this course.

View our Class Schedule Register Here