Home > IT Service Management Professional (ITSMP)^® Diploma

ITSM Academy is Licensed by the Commission for Independent Education, Florida Department of Education

Earn your IT Service Management Professional (ITSMP)^® Diploma

While the IT Infrastructure Library™ (ITIL^®) and other Service Management frameworks and standards define many IT staff roles, three (3) in particular have emerged on IT organizational charts and open positions:

·  IT Change Manager

·  IT Support Manager

·  IT Service Level Manager

Building on these critical roles within the prominent IT Service Management (ITSM) frameworks, ITSM Academy's ITSMP^® program bundles ITSM certification courses into diploma tracks. This ensures that students are equipped with ALL of the skills needed to succeed in a specific process management position. In addition to earning an ITSMP diploma, students will also achieve industry recognized certifications, at a significant cost savings. 

The ITSMP program offers diplomas in three (3) occupational disciplines based on IT Service Management (ITSM) best practices, frameworks and standards.  The career paths are: (View Map)

· ITSMP Change Manager^® (ITSMP-CM)

· ITSMP Support Manager^® (ITSMP-SM)

· ITSMP Service Level Manager^® (ITSMP-SLM)

To successfully complete the program and be issued the appropriate diploma, students must earn 168 clock hours in a chosen diploma track.  Credits are assigned based on course length and  complexity.  

While the program is built to be completed over one year, courses are offered with sufficient frequency to accommodate individual student timelines and availability.

Each track is comprised of:

· 2 required courses

· 2 role-specific courses

· 1 elective course

· 1 final project

Entry Criteria

The ITSMP program is intended for IT professionals seeking to advance or change their career by developing all the skills needed to successfully fulfill a specific ITSM job role.  Entry criteria includes:

·  A minimum of 3 years working experience in an IT environment (required)

·  Basic computing skills (required)

·  A minimum of 1 year management experience (recommended)

·  Selection of 1 of the 3 diploma tracks (required)

Prior knowledge of IT Service Management, ITIL or any other ITSM framework is not required.

Transfer Credits

Enrolling students may apply for transfer credits for any course within their track for which they have previously earned a certification.  A maximum of eighty-two (82) clock hours will be accepted as a transfer.  Contact us to learn how your existing  (ITIL, MOF, etc.) certifications can be used as credit toward earning your Diploma.

Financing

Tuition is billed in quarterly installments.  Transfer credits will be applied to the clock hours, reducing the tuition cost.  Tuition Reimbursement may be available through your HR benefits program.

Diploma

The credentials issued are ITSMP-CM, ITSMP-SM or ITSMP-SLM, based on the  diploma granted.

Print Map

Your existing certs can be applied toward your Diploma!

For more information on registering for your IT Service Management Diploma

Press Release | Contact Us | Course Catalog  | Request Application

To start planning your Diploma path, View Course Schedule

ITSM Academy, a woman owned small business, is licensed by the

Commission for Independent Education, Florida

Department of Education.

License# 4142.

Additional information regarding this institution may be obtained by contacting the
Commission at 325 West Gaines Street, Suite 1414, Tallahassee, FL 323099-0400,

toll-free telephone number (888) 224-6684.