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Frequently
Asked Questions (FAQ)
Can't find what you are looking for?
Contact Us with any query, our dedicated Subject Matter Experts
are always happy to assist.
Content
Does ITSM Academy develop their own classroom
content?
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of Page
Yes, All ITSM Academy Courses have
been developed in house, under the guidance of our President and
co/founder.
Learn more.
Does ITSM Academy license courseware?
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of Page
ITSM Academy offers our accredited
courseware and instructor services for use by select training
organizations, consultants, trainers, educational institutes,
universities, and software companies looking to establish their own
co-branded ITSM training and certification program. We also license
to corporations seeking a cost effective training
solution for large numbers of learners.
Learn more.
Classroom / General Answers
I would like to attend a class.
How can I find a schedule of dates and locations?
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of Page
New classes are being regularly scheduled
in our Ft. Lauderdale and Dallas Training Centers, as well as our
satellite center in Washington DC. Please view course
catalog or
class
schedule.
Is ITSM Academy accredited?
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of Page
Yes, all ITSM Academy Certification Courses
are fully
accredited.
Can I earn Project Management Institute (PMI)
Professional Development Units (PDUs) with ITSM Academy?
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Yes, ITSM Academy is a
PMI Global R.E.P.
Who are ITSM Academy's instructors?
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All Instructors have years of
hands-on experience, enabling them to effectively intertwine theory
and real life stories and scenarios. This training style encourages
active group participation, allowing all learners to bring from
class a wealth of practical knowledge.
In addition to their practical experience, ITSM Academy instructors are highly certified.
Our Training team is led by ITSM Academy's President, Jayne Groll.
I am already
ITIL Foundation certified. How can I take advanced classes?
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We offer all available ITIL
Training. Please check the
class schedule
for the next scheduled courses.
How do I arrange
an onsite class for my organization?
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of Page
To receive a
FREE onsite training roadmap,
call us at 888-872-ITSM (4876) and ask to speak with one of our
Corporate Education Managers, or
contact us.
Will
my personal information be shared with third parties?
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of Page
NO. Your privacy is very important to us.
Click
here for our complete Privacy Policy.
Virtual Classes
What is a Virtual Class?
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ITSM Academy's virtual class is a
unique learning experience, employing modern technology to achieve
educational objectives. Spread over multiple days, learners
log-in to the virtual classroom, with their classmates and
instructor. This delivery method gives the learners the best
of both worlds; the classroom interaction, without the time and
expense of travel.
Learn More
What courses do you offer in the Virtual
Classroom?
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of Page
Click here for the complete
Virtual Class Service Catalog.
How do I pay for
my course?
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of Page
You may pay for any course online through our secure credit card
processing gateway. We accept online credit card orders with
MasterCard,
Visa and American Express. If you wish to pay by check or purchase
order, please
contact us.
What are
the technical requirements?
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of Page
| Processor |
Pentium
II (350 MHz) or higher |
| RAM |
64MB
(128MB recommended) |
| OS |
Windows® 2000, XP Home, XP
Pro, 2003 Server, Vista, Mac OS® X 10.4 (Tiger®) or newer |
| Browser |
Internet
Explorer 4.x or higher with Cookies Enabled |
| Plug-Ins |
Macromedia
Flash Player 5.0 or higher |
| Other
Hardware |
16-bit
Sound Card,
Mouse, Speakers or Headphones, Microphone |
| Display
Settings |
800x600
minimum (1024x768 recommended) |
| Internet
Connection |
56 Kbps or better |
How do I access the virtual classroom?
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Upon registration, you will be sent a welcome email with the
information you need to participate in the virtual class.
Click Here to learn system
requirements and test your ability to access the virtual classroom.
If you are running into firewall issues, please
email us for additional information which can be shared with
your system administrator.
eLearning
Can I see a demo of your eLearning?
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of Page
Yes,
View eLearning demos.
What
courses do you offer via eLearning?
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of Page
Click here for the complete
eLearning Service Catalog.
How do I pay for
my course?
Top
of Page
You may pay for any course online through our secure credit card
processing gateway. We accept online credit card orders with
MasterCard,
Visa and American Express. If you wish to pay by check or purchase
order, please
contact us.
What are
the technical requirements?
Top
of Page
| Processor |
Pentium
II (350 MHz) or higher |
| RAM |
64MB
(128MB recommended) |
| OS |
Windows
95, 98, NT, 2000, ME, XP |
| Browser |
Internet
Explorer 4.x or higher with Cookies Enabled |
| Plug-Ins |
Macromedia
Flash Player 5.0 or higher |
| Other
Hardware |
16-bit
Sound Card,
Mouse,
Speakers or Headphones |
| Display
Settings |
800x600
minimum (1024x768 recommended) |
| Internet
Connection |
56 Kbps
or better (If you are accessing the course from behind a firewall
and are facing problems, please contact your network administrator
for help) |
How will I access
my online course?
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of Page
Access instructions and the course URL will be emailed within
24 hours of your registration.
How long
will the course be available?
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of Page
Your course will be available for
90 days.
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