Generally, payments are declined if our billing system is unable to verify the billing information you've submitted. Here's a troubleshooting checklist of possible causes:

 

Incorrect Credit Card Number or Debit Card Number:

Make sure that the credit card or debit card number we have on file for you is correct and up-to-date.

 

Incorrect expiration date:

Review the expiration date on your credit card or debit card.  If your card expired, use an up-to-date credit card or debit card.

 

Credit card limit reached:

Check your credit limit.  You may have reached your daily or total credit card limit on the day we attempted to charge your card.  

 

Maximum amount allowed for a single charge exceeded:

Check the maximum amount your card can be charged at a single time.  If the declined charge is higher than this amount, try asking your credit card company to increase the limit.  You can also enter a new credit card with a higher limit.  

 

Maximum number of charges card can receive in a period exceeded:

Check how many times your card can be charged in given time period. If you've exceeded this amount, you can try submitting a new card. You can also talk to your credit card company about increasing this limit.

 

Card doesn't accept charges from an online source:

Make sure your card allows online transactions. If not, talk to your credit card company or enter a new credit card to process the charge.

We hope you have found this information helpful.