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Public = Open Enrollment in an ITSM Academy Classroom
Corporate = On-site Training in your Classroom

We offer several workshops and ITIL V2 classes as on-site only ITSM Diploma Program Books / Publications Public: Certified Process Design Engineer (CPDE) Public: ITIL Foundation Bridge (v2 to v3) Public: ITIL Foundation V3 Public: ITIL Service Manager Bridge (V2 to V3) Public: ITIL V3 Capability SOA - Service Offerings and Agreement (V2 IPAD) Public: ITIL V3 Capability RCV - Release, Control and Validation (V2 IPRC) Public: ITIL V3 Capability PPO - Planning, Protection and Optimization (V2 IPPI) Public: ITIL V3 Capability OSA - Operational Support and Analysis (V2 IPSR) Public: ITIL V3 Lifecycle - Service Strategy Public: ITIL V3 Lifecycle - Service Design Public: ITIL V3 Lifecycle - Service Transition Public: ITIL V3 Lifecycle - Service Operation Public: ITIL V3 Lifecycle - Continual Service Improvement (CSI) Public: ITIL V3 Managing Across the Lifecycle (MALC) Public: ISO/IEC 20000 Foundation Public: ISO/IEC 20000 Advanced Public: MOF Foundation Public: Project Management PMP Exam Prep Corporate On-Site Classes Corporate: Certified Process Design Engineer (CPDE) Corporate: ITIL Foundation Bridge Corporate: ITIL Foundation V3 Corporate: ITIL Service Manager Bridge Corporate: ITIL V3 Capability SOA - Service Offerings and Agreement (v2 IPAD) Corporate: ITIL V3 Capability RCV - Release, Control and Validation (v2 IPRC) Corporate: ITIL V3 Capability PPO - Planning, Protection and Optimization (v2 IPPI) Corporate: ITIL V3 Capability OSA - Operational Support and Analysis (v2 IPSR) Corporate: ITIL V3 Lifecycle - Service Strategy Corporate: ITIL V3 Lifecycle - Service Design Corporate: ITIL V3 Lifecycle - Service Transition Corporate: ITIL V3 Lifecycle - Service Operation Corporate: ITIL V3 Lifecycle - Continual Service Improvement (CSI) Corporate: ITIL V3 Managing Across the Lifecycle (MALC) Corporate: ITIL Foundation V2 Corporate: ITIL Practitioner IPAD Corporate: ITIL Practitioner IPPI Corporate: ITIL Practitioner IPRC Corporate: ITIL Practitioner IPSR Corporate: ITIL Service Manager Corporate: ISO/IEC 20000 Foundation Corporate: ISO/IEC 20000 Advanced Corporate: MOF Foundation Courseware Licensing Corporate Workshop: Apollo 13 Simulation Corporate Workshop: Becoming a Service Desk Corporate Workshop: Customer Service Excellence Corporate Workshop: Workshop: ITIL Executive Briefing Corporate Workshop: ITIL Overview Corporate Workshop: Implementing ITIL Corporate Workshop: ITIL V3 Service Operation Overview Corporate Workshop: ITIL V3 Service Transition Overview Corporate Workshop: ISO/IEC 20000 Awareness Corporate Workshop: Visible Ops: The Class eLearning itSMF Membership CobiT Other