|
eLearning Login
eLearning Login
|
|
| |
IT Service Management Books |
| |
In Stock |
ROI Calculator -
Complimentary!
This workbook (MS Excel 2003) was created by ITSM Academy as a
tool to assist organizations looking to justify a best practice
improvement program. Each worksheet has a sample
ROI calculation based on actual ITSM Academy client successes.
If this is the only item you are ordering today, you can choose "check or money order" during the check
out process. The calculator will be sent to you the next
business day.
|
Price
$0.00
|
|
| |
|
| |
In Stock |
The ITSM Process Design Guide
Developing, Reengineering, and Improving IT Service Management
While
popular frameworks and standards (ITIL, COBIT, ISO 20K, etc.)
describe what to do, they do not describe the mechanics
of how to do it. The ITSM Process Design Guide,
the definitive
source for ITSM process design, closes that knowledge gap. |
Price
$79.95
Pre Order
$69.95
|
|
| |
|
| |
In Stock |
Foundations of IT Service
Management Based on ITIL® V3
Official itSMF Reference for ITIL® Version 3!
Foundations of IT Service Management based on ITIL has
become the classic industry guide. Over the years this
authoritative itSMF guide (and it's predecessors) have
earned their place on the bookshelves and in the briefcases of
industry experts as they implement best practices within their
organizations.
Concise, covering all the facts, readers will find this title
succinctly covers the key aspects of the ITIL Lifecycle:
· Service Strategy
· Service Design
· Service Operation
· Service Transition
· Continual Service Improvement
 Look
Inside
|
Price
$51.00
|
|
| |
|
| |
In Stock |
ISO/IEC
20000: An Introduction Book
The goal
of this Introduction is to provide an easy to read document that
explains the nature, content and aim of the IT Service
Management International Standard - ISO/IEC 20000.
Look
Inside
|
Price
$65.00
|
|
| |
|
| |
In Stock |
Frameworks for IT Management
Confused by the ever growing options provided by IT frameworks
and methodologies available? ITIL, ISO/IEC 20000, PMI, CobiT, Six
Sigma, TQM, eTOM, Balanced Scorecard, etc. etc.
This is a reliable and consistent reference guide, whether used
as a first introduction to frameworks you haven’t seen before,
or as a quick reference guide to the core information on a
framework you already know.
Look
Inside
|
Price
$50.50
|
|
| |
|
| |
In Stock |
Service Agreements: A Management
Guide
Service Agreements: A Management Guide outlines the
background, operation and benefits of a variety of service
agreements. It includes models for designing a service catalogue
and developing service agreements.
Look
Inside
|
Price
$29.50
|
|
| |
|
| |
In Stock |
The Visible Ops Handbook
Visible Ops:
Implementing ITILâ
in 4 Practical and Auditable Steps. The Handbook, from the
IT Process
Institute (ITPI), is designed to help jumpstart implementation of
controls and process improvement in IT organizations needing to
increase service levels, decrease costs and increase security
and auditability.
"This is a
roadmap to running a sane datacenter. If you are tired of
'management by hair on fire' read this book and consider it
carefully."
- Stephen Northcutt, The SANS Institute |
Price
$17.95
|
|
|
More Books |
|
|
Orders placed after
12:00pm Eastern Time (GMT -4/-5) will ship the following business
day. Books not currently in stock will typically ship in 1-3 weeks.
Please note that we do not ship partial orders, all items will ship
once backordered items have been received in stock and your order is
complete.
[Back to Top]
|
|
