ITSM Academy
ITIL About Us Contact Us Partners Employment Cart Checkout

Product Search               

What is ITIL? What is ISO? Training Instructors ITSM Bookstore  
FAQ
Order Books
eLearning
ITIL Training Schedule
ITIL Resources
Items In Cart:
Empty

Join Our Newsletter

eLearning Login
ITSM Campus
Login Name
Password

Forgot your password?

eLearning Login


  IT Service Management Books
    

ITIL Book

 

In Stock

ROI Calculator  - Complimentary!

This workbook (MS Excel 2003) was created by ITSM Academy as a tool to assist organizations looking to justify a best practice improvement program.  Each worksheet has a sample ROI calculation based on actual ITSM Academy client successes.

If this is the only item you are ordering today, you can choose "check or money order" during the check out process. The calculator will be sent to you the next business day.

Price
$0.00



 
    

Process Book

 

In Stock

The ITSM Process Design Guide

Developing, Reengineering, and Improving IT Service Management


While popular frameworks and standards (ITIL, COBIT, ISO 20K, etc.) describe what to do, they do not describe the mechanics of how to do it. The ITSM Process Design Guide, the definitive source for ITSM process design, closes that knowledge gap.

Price
$79.95

Pre Order

$69.95



 
    

ITIL Book

 

In Stock

Foundations of IT Service Management Based on ITIL® V3

Official itSMF Reference for ITIL® Version 3!

Foundations of IT Service Management based on ITIL has become the classic industry guide. Over the years this authoritative itSMF guide (and it's predecessors) have earned their place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.

Concise, covering all the facts, readers will find this title succinctly covers the key aspects of the ITIL Lifecycle:

· Service Strategy
· Service Design
· Service Operation
· Service Transition
· Continual Service Improvement

ITIL BookLook Inside 

 

Price
$51.00



 
    

ISO Intro Book

 

In Stock

ISO/IEC 20000: An Introduction Book

The goal of this Introduction is to provide an easy to read document that explains the nature, content and aim of the IT Service Management International Standard - ISO/IEC 20000.

ITIL BookLook Inside 

 

Price
$65.00

 



 
     Frameworks

 

In Stock

Frameworks for IT Management

Confused by the ever growing options provided by IT frameworks and methodologies available? ITIL, ISO/IEC 20000, PMI, CobiT, Six Sigma, TQM, eTOM, Balanced Scorecard, etc. etc.

This is a reliable and consistent reference guide, whether used as a first introduction to frameworks you haven’t seen before, or as a quick reference guide to the core information on a framework you already know.

ITIL BookLook Inside 

Price
$
50.50



 
     Service Agreements

 

In Stock

Service Agreements: A Management Guide

Service Agreements: A Management Guide outlines the background, operation and benefits of a variety of service agreements. It includes models for designing a service catalogue and developing service agreements.

ITIL BookLook Inside 

Price
$29.50



 
    

Visible Ops Handbook

 

In Stock

The Visible Ops Handbook

Visible Ops: Implementing ITILâ in 4 Practical and Auditable Steps. The Handbook, from the IT Process Institute (ITPI), is designed to help jumpstart implementation of controls and process improvement in IT organizations needing to increase service levels, decrease costs and increase security and auditability.

"This is a roadmap to running a sane datacenter.  If you are tired of 'management by hair on fire' read this book and consider it carefully." 

        - Stephen Northcutt, The SANS Institute

Price
$17.95



More Books

Pocket Guides | Official ITIL® Publications


Orders placed after 12:00pm Eastern Time (GMT -4/-5) will ship the following business day. Books not currently in stock will typically ship in 1-3 weeks. Please note that we do not ship partial orders, all items will ship once backordered items have been received in stock and your order is complete.

[Back to Top]

 

Customer Service | Policies | Site Map | Shopping Cart | Checkout | Logoff | Home | Public Class Calendar

Copyright© ITSM Academy, Inc. 2005-2010. All rights reserved.
Terms of Use - Privacy Policy - Contact Webmaster
ITIL® is a registered trademark of the Office of Government Commerce in the United Kingdom and other countries