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  IT Service Management Books



In Stock

ROI Calculator  - Complimentary!

This workbook (MS Excel 2003) was created by ITSM Academy as a tool to assist organizations looking to justify a best practice improvement program.  Each worksheet has a sample ROI calculation based on actual ITSM Academy client successes.

If this is the only item you are ordering today, you can choose "check or money order" during the check out process. The calculator will be sent to you the next business day.



Process Book


In Stock

The ITSM Process Design Guide

Developing, Reengineering, and Improving IT Service Management

While popular frameworks and standards (ITIL, COBIT, ISO 20K, etc.) describe what to do, they do not describe the mechanics of how to do it. The ITSM Process Design Guide, the definitive source for ITSM process design, closes that knowledge gap.


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Visible Ops Handbook


In Stock

The Visible Ops Handbook

Visible Ops: Implementing ITILâ in 4 Practical and Auditable Steps. The Handbook, from the IT Process Institute (ITPI), is designed to help jumpstart implementation of controls and process improvement in IT organizations needing to increase service levels, decrease costs and increase security and auditability.

"This is a roadmap to running a sane datacenter.  If you are tired of 'management by hair on fire' read this book and consider it carefully." 

        - Stephen Northcutt, The SANS Institute


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Pocket Guides | Official ITIL® Publications

Orders placed after 12:00pm Eastern Time (GMT -4/-5) will ship the following business day. Books not currently in stock will typically ship in 1-3 weeks. Please note that we do not ship partial orders, all items will ship once backordered items have been received in stock and your order is complete.

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