This workbook (MS Excel 2003) was created by ITSM Academy as a
tool to assist organizations looking to justify a best practice
improvement program. Each worksheet has a sample
ROI calculation based on actual ITSM Academy client successes.
If this is the only item you are ordering today, you can choose "check or money order" during the check
out process. The calculator will be sent to you the next
business day.
Developing, Reengineering, and Improving IT Service Management
While
popular frameworks and standards (ITIL, COBIT, ISO 20K, etc.)
describe what to do, they do not describe the mechanics
of how to do it. The ITSM Process Design Guide,
the definitive
source for ITSM process design, closes that knowledge gap.
Visible Ops:
Implementing ITILâ
in 4 Practical and Auditable Steps. The Handbook, from the
IT Process
Institute (ITPI), is designed to help jumpstart implementation of
controls and process improvement in IT organizations needing to
increase service levels, decrease costs and increase security
and auditability.
"This is a
roadmap to running a sane datacenter. If you are tired of
'management by hair on fire' read this book and consider it
carefully."
Orders placed after
12:00pm Eastern Time (GMT -4/-5) will ship the following business
day. Books not currently in stock will typically ship in 1-3 weeks.
Please note that we do not ship partial orders, all items will ship
once backordered items have been received in stock and your order is
complete.
