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Instructors With
Extensive Experience, Not Just Certifications
We know
professionals want to learn from professionals. ITSM Academy Instructors are
not new to IT or IT Service Management, nor are they new to
professional instruction.
All Instructors have years of hands-on
IT practitioner experience, enabling them
to effectively intertwine theory and real life stories and
scenarios. Using the highest quality content, this training style encourages active group
participation, allowing all learners to bring from class a wealth of
practical knowledge.
In addition to
their practical experience, ITSM Academy
instructors hold
Certified Process Design Engineer
(CPDE),
ITIL Expert™,
ITIL Service Manager,
ITIL Intermediate, ITIL
Practitioner, Project Management
Professional (PMP),
ISO/IEC 20000,
and/or Microsoft Operations Framework
(MOF) certifications. Our Training Team is led by
ITSM Academy's
President and
Co-Founder, Jayne Groll.
To review instructor bios or discuss trainer availability, please
call us at 888-872-ITSM (4876) or
Contact Us.
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