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ITIL Service Support Book
Product Code: OGCSS
ISBN: 0113300158
This official OGC publication, Service Support, covers: - Service Desk - Incident Management - Problem Management - Configuration Management - Change Management - Release Management Includes the relationship between the processes, process theory and practice, and implementation issues.
2000. 306 pages.
Try these related products:
ITIL® Practitioner Course IPRC - Release and Control (Change/Release/Config) - Accredited
ITIL® Practitioner Course IPSR - Support & Restore (Incident/Service Desk/Problem) Accredited
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