Our most popular Accredited IT Infrastructure Library® (ITIL®) Training class, this accredited course includes ITSM Academy’s unique Living the Lifecycle exercise, I am the Incident™. This exercise uses simulation to help learners understand the purpose of and relationships between key ITIL processes. Also included are memory exercises and study aids, designed to reinforce key vocabulary and concepts and familiarize learners with the exam question style. They include: fill in the blank, matching, and exam prep questions, along with a ‘just-for-fun’ crossword puzzle. Some are completed as interactive in-class exercises and some are utilized as homework
Written in-house by the ITSM Academy content team, our ITIL Foundation course is a 2.5 day journey through the five stages of the ITIL Service Lifecycle:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
ITSM Academy’s course covers all material specified in The ITIL Foundation Certificate in IT Service Management Syllabus and prepares attendees to successfully achieve their Foundation certification. The independent exam is administered on the third afternoon.
Every Foundation class learner receives:
- Two-and-one-half days instructor led education and exercise facilitation
- Learner manual (excellent post-class reference)
- Sample documents and templates
- Participation in Living the Lifecycle® exercises including I am the IncidentTM
- The IITL Lifecycle Reference Card
- Reinforcing memory exercises and study aids
- Sample exams and exam preparation
- In-class Foundation examination
- Daily breakfast pastries and refreshments
Come ready to participate in lively discussions about process improvements, benefits and challenges.
Prerequisites:
Familiarity with IT Services is recommended.
Certification:
Learners will be equipped to earn their ITIL Foundation Certificate in IT Service Management by achieving a passing score on a 60 minute, 40 question examination. Learners take their test on the final day of class.
Diploma:
ITSM Academy is Licensed by the Commission for Independent Education, Florida Department of Education to offer occupational IT Service Management Professional (ITSMP)® Diplomas. This course earns ITSMP students credits (22 Clock Hours) toward their Change Manager, Support Manager and/or Service Level Manager Diplomas.
ITIL Expert:
Earn 2 credits of the 22 required to achieve the ITIL Expert Certification.
Project Management Institute (PMI®) Professional Development Units:
ITSM Academy is recognized by PMI as a Global R.E.P. Project Management Professionals earn 22 contact hours or PDUs upon completion of this course.
Audience:
ITIL Foundation training is essential for anyone involved in the internal or external delivery of IT services including;
- IT Leadership
- Key Business Managers
- Network Operations
- Business Process Analysts
- Business Analysts
- IT Consultants
- Project Managers
- Systems Integrators
- Help Desk / Service Desk Managers and Analysts
- Managed Service Providers
- Application Developers
- Solution Providers and Sales Staff
Instructors:
As with all ITSM Academy Training, our instructors are all ITIL Experts and have years of hands-on IT practitioner experience, enabling them to effectively intertwine theory and real life stories and scenarios. Using the highest quality content, this training style encourages active group participation, allowing all learners to bring from class a wealth of practical knowledge.
ITIL Foundation classes are held in:
Maximum Learners is 25.
ITSM Academy Open Enrollment Class Terms and Conditions.
ITIL Foundation Classroom Training.
