Visible Ops: Implementing ITIL® in 4 Practical and Auditable Steps, the second edition of the Handbook from the IT Process Institute (ITPI), is designed to jumpstart implementation of controls and process improvement in IT organizations needing to increase service levels, decrease costs, and increase security and auditability.

The intent of this Handbook is to provide an overview of the methodology known as Visible Ops. Since 2000, ITPI has met with hundreds of IT organizations and identified eight high-performing IT organizations with the highest service levels, best security, and best efficiencies.

What was most amazing about these eight organizations was what they shared: a common way of managing change, a culture of causality, and value placed on controls that were both visible and auditable.

Visible Ops reflects the lessons learned about how these organizations work and describes a control-based entry point into the world of ITIL®. Organizations can use Visible Ops to springboard their own process improvement efforts.

CLASS: ITSM Academy and ITPI have partnered to develop a two day workshop, Visible Ops: The Class. Heavily based on the case study, join us as we simulate taking an organization From Chaos to Control^TM.

BLOG: Visible Ops authors blog on IT Audit, IT Operations, and IT security related topics.

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